I usually read the reviews, show up, and regret that I booked. Read the reviews that say, it’s older…but super clean. Staff, super nice. There are pools ALL around the facility so you don’t have to go to the main pool. They have shuttles throughout to get you up and down the passes. Yes, loads of walking…we took it as hikes. They also have hiking trails from the property. You really don’t need to leave and you can eat on-site, en-suite, and they also give you a listing of great places to order from (ask at front desk). It was ALL about the view and small patio area. It was very comfortable and clean. Think Grand Canyon hotels (not the most luxurious, 70’s vibe, but super clean). They constantly work on the property. We saw lots of workers around constantly fixing things. Pool had water slide for the kids, which is always a plus. They text you to check with you. So if you need anything, they are simply a text message away.

I can’t really think of anything that annoyed me and I’m the type that will leave a property if it’s not up to standard. Go in knowing that it’s more family oriented, not luxury oriented and they do a great job of that.

The staff was incredibly helpful and accommodating. Everyone was kind and genuinely wanted to make the best experience possible for guests. Special shout out to Stacy (bartender), Paul (waitstaff), and Allen (transportation) for going above and beyond as I was a solo traveler. They each remembered (and used) my name, my preferences, and made me feel legitimately looked after.

The property is older, and some portions of it reflect this. The pool outside of building 16 had a lot of loose gravel which was unpleasant to walk over, and the lack of cool decking made it even more uncomfortable. There was plaster missing from some portions of the top of buildings which didn't seem to be a hazard, just unsightly. Also, at the same pool described above, I accidentally found an abandoned birds nest complete with a dead baby bird and unhatched egg - likely abandoned due to a guest touching it. But with more regular cleaning and maintenance of the area, I probably wouldn't have stumbled across this. The adult pool is kind of basic, and the bar/cantina doesn’t open up until about 2 hrs after the pool does, so the attention to detail for non-families is kind of lacking.

We have have stayed at Tapitio many times in the past. It makes for a great staycation, especially if you have kids. They have many pools to choose from including a water slide. They have a shuttle service to take you to and from the pool or restaurants with some amazing drivers.

This time the pool service was a bit slow on day one only. Our server was very sweet, but appeared to possibly be his first day. Food at the pool was not as good as before.

The location and area was beautiful. All the staff we engage with were very friendly and helpful, including our waiter at the fine dining restaurant. We celebrated our 17th anniversary there and he told us he’s been a waiter there for 24 years. Amazing! That says everything on its own. The restaurant, food, service and view were absolutely unforgettable. I also loved the variety of pools there were to enjoy. My biggest problem with this resort was that we didn’t stay longer.

On the second day we were there we went over to the water park area and excited to relax and float in the lazy river. Also one of the reasons I chose to book at this resort. After looking and not finding it I asked one of the staff and was told there wasn’t a lazy river at the resort. I reviewed and filter searched many resorts in Phoenix with a lazy river. The marketing department needs to review the web advertising and correct any errors published so it’s correct for future guests. Other than that Ttere were a couple areas that appeared a little dated and needed to be refreshed.

The architecture, the layout, and the views.

The jets in the hot tub nearest my room weren’t functional for the duration of my stay. The doors to my suite didn’t close because the wood was split. The ice/vending area nearest my room contained only a broken refrigerator and an umbrella. No microwave in the room, nor coffee filters. Shower head spray was intermittent due to lime buildup.

The price of some items were good, but the cost of food in the La Cantina an Pointe in Tyme was a bit to expensive. The variety for breakfast needs to be a bit better.

The property needs to be updated. They need to invest in updates to some of the suites. Should be told the only way to get around the property is to wait for the transportation golf carts. Very steep hills.

I love the pool staff. The pools and how close it is to my home.

We live about one mile from resort. A one night stay was Great. The pools are one of a kind. The pool staff were really on point. Perfect staycation spot. Front desk needs alittle training in customer service. For the price, they entire staff especially the front desk should show more appreciation for the fguest. I kept hearing them say "this is resort policy". When actually they could have accomodated the guest very easily. All over a wrist ban I'm pretty sure the front desk made mistake on. No reason for that. But other then that, a great spot to stay

The pool area at the falls was nice. Enjoyed the music. Staff was very nice to deal with

The strictness of no outside drink or snacks in the pool. We would have still bought stuff there but to have to chose something off the menu Everytime for a whole family we ended up going back and forth to the room which was a little annoying.

Friendly staff ! Excellent pools and swimming areas , adult pool and jacuzzi! Love the suite with separate bedroom and living room! Several tv channels . Free parking ! Low resort fee . Great location. Great gift shop with long hours .

Wi fy was a bit slow . Breakfast was only a buffet , my mom is handicap and we prefer sit down breakfast with server . Dinner menu didn’t have much variety . Mexican restaurant and bar by adult pool was closed . Old property but clean .

The view was nice the bed was comfortable . The room was quiet.

Where our room was. There wasn't enough parking. The "extra " parking, you had to walk Straight up hill to get to our room. There was no ice machine on our level. We had to walk around trying to find one. Where the ice machine was supposed to be was filthy with trash. Not worth the money we spent for the weekend.