SureStay Plus Hotel by Best Western Tempe University

The price was great. The room and grounds were clean. The bed was fairly comfortable and the bedding felt fresh and clean. It was very quiet throught my stay.Having a refrigerator and microwave was a plus. Breakfast included a good selection and the hours were long enough.

I had to park in the back when my room was in the front and it was a bit confusing finding the room and which staircase to go up. The rooms with ice and vending on the map were locked and looked as though they were being used for storage but there was ice in the breakfast area.

Our room had a new bed. Very comfortable. Good hot water pressure.

Skimpy on the towels. Only one hand towel and wash cloth in the room. Couldn’t get extra because none was available until the next day. Was initially given a room that was not cleaned after the previous guest had checked out. It was ok because there were other clean rooms available. But, if the hotel would have been sold out that evening it would not have been ok since we would have had no place to stay. They need to do better to ensure rooms are cleaned before the next guest checks in.

I've stayed at this MK location for over 30 nights this year at various times. I'll continue to use this location as my go to for myself and recommend it to others. The staff is awesome! I'll pony up more kudos, but to start with Donna and Hector are great at solving problems, getting stuff done and running a clean, safe and welcoming place. My only real complaint is that the bed is so comfortable I a tally have pushed the snooze button a couple of times!

There's always something to nitpick about anywhere you go, this place does its best to cover the little details.

Room was clean and comfortable. Bed felt welcoming. Hot water in shower was quick, I've stayed at some hotels where it takes up to 8 minutes to arrive. Limens were clean, no odors in the room. As a person who also works in the hospitality industry, I know what it takes to provide a good guest experience. Kudos to your housekeeping staff!

Some revelers came in loudly late night on their way to their rooms. But I know that cannot be helped.

The property has such potential & just needs some updating. The staff was awesome! Miss Toya was especially helpful & really made our 5 day stay special, considering we were both celebrating our Bdays & Anniversary! Angie & Kena always had smiles & Cory worked hard to get the rooms cleaned. Our King bed was very comfortable & the linens were super soft. The pool was clean & so pretty lit up at night:) The breakfast area is really nice & opens onto a lovely Spanish veranda with comfy sofa chairs. The picturesque landscaping offers a putting green & seating among palm trees. From the 3rd floor lanai, you can catch sunset & a 360% view of the beautiful surrounding mountains. It has a bit of an old world feel to it, a little rough around the edges, but tons of potential just waiting to be realized! A gated fence enclosing the property would really add to the security of your guests & employees.

No coffee in rooms:( They didn’t serve breakfast because of C-19, but hopefully they will open it up again soon. *There are many homeless in the area, & they come onto the property. 1 rode by our room on a bike & pushed our ajar door open. We were inside & she sped off, a probable theft foiled!

The rooms were clean and the beds were comfortable. The breakfast was pretty good and it was served in a bright seating area. Everyone had a nice table to eat at and as I said, the food was pretty good. You would not leave hungry. There was something for everyone.

The price for the two rooms seemed a little steep, but I hadn't spent time at any hotel in at least the last 3 years. I know that the price for everything has increased.

Very comfortable bed. Everything is clean and functional, including AC which is very necessary in Tempe. Good water pressure and temperature for the shower. Staff is very courteous and helpful. Great location as it's just 5-10 minutes or away from ASU Tempe campus and Hwy 202/Scottsdale exit. This place was a perfect stop for my quick, one night turn-around to pick up my SD at the end of the school year, and I will definitely stay here again for any short trips, or long stays. I might book somewhere else if I'm looking for posh 3-7 days of pampering vacations, but for utilitarian stays it's hard to beat the value of this place.

Toilet paper could use an upgrade as it's the thin, rough kind currently. Since I travelled alone, my room with a king bed is decently sized, but if it's for 2 adults and 1 kid, my room would've felt cramped. Having continental breakfast in the lobby would've been nice, espeically coffee.

We really thought the beds were comfortable. We stayed as it was closed to where we were visiting . ANGIE was extremely helpful and professional. She helped us on two occasions and is calm, pleasant although very busy the one time I was in the reception area. She is a gem! This place sure could use some TLC, however, it is actually a beautiful property with good bones and lots of potential. Location is great too. Good luck to new management - wishing you the very best in the future with this diamond in the rough. 👍

very nice location. very well kept clean outside hotel.

when booking, in pictures it shows rooms remodeled. but the room I got wasn’t one of those. so that pretty much upset me. and when checking in my room. I always inspect my room. and found previous guest food left in the refrigerator. I was too tired to even go complain. got the food and threw it away myself.

Comfortable bed and the room was comfortable. The chair at the desk needed to fit a little more and I felt unsteady in the office chair because it really laid back too much I'd say (I'm average build for a female at five three and 132 pounds).

The office chair. The pool was a bit cloudy and bottom dirty so I didn't go in to it or the hot tub. Navigating the grounds was almost maze like but very clean.