Great service if you need special thing and they can provide it like having a room next to elevator, lower floors, extra towels, they make it happen.. Lamar the night manger I think , went out of his way for us and was so kind. This is my hotel when i come into town to visit Northwoods Inn restaurant for events.. thank you for your service's.. Great Hotel.. Be the way Firestone is no longer the exit, it's Valley View the exit from the 5 fwy north coming from Disneyland..

SAUNDRA was the very nice woman who took the time to checked my husband & I in & make sure we would be well cared for during our stay at the Holiday Inn. She was very personable & caring-a very important trait that we feel lacking nowadays with those who serve customers. The breakfast was excellent & the room was very large & comfortable.

Nothing

Lovely, modern decor that appears newly remodeled; big room, comfy bed, super clean, great staff. Pool and spa well maintained.

Very quiet, EXCEPT for the very loud, very close by train whistle sounding repeatedly at 6:30 a.m. this was a Tuesday morning; not sure how often this occurs.

We were able to book a room at the last minute after cancelling our first place which turned out to be an absolute nightmare (no lights, tv ripped out, police on the scene, etc). I liked this place because it had the opposite of all that. In addition, the rooms were clean & comfortable. And we got free breakfast vouchers at their adjoining restaurant, which was way more upscale & delicious than expected.

The hotel itself was awesome. The location is in a barren industrial part of town, but it was just what we needed.

It was conveniently located. The bed was comfortable. The bathroom was clean. The WIFI was great.

I have asthma. I am sensitive to temperature changes. I was not able to control the temperature in the room. I could either have the air-con on or off.

Sarah at the front desk was super helpful and very friendly. She checked in on us every time she saw us. Made us feel at home and comfortable

A few of the night there are other residents coming home very loud and it sounds like they were just going back-and-forth from the rooms night.

Facilities were great. Stayed at property for a softball tournament. Rooms were clean and comfortable. Beds were nice, albeit small. Pool area was small, but clean. Route to get to pool was weird. Lobby and elevator was very warm. Would be nice if bbq's were available for guests at the pools or on the property. Ice machines were slow and almost empty- needed to use and was unable to. Breakfast was nice to be able to grab something from coffee shop before restaurant was open. Parking was good. Location was safe, with restaurants nearby.

Wish that rooms would have 2 queens vs 2 doubles. BBQ's in pool area would be great additions. Making sure ice machines were filled and available for use would be a huge plus.

The check in process was extremely quick, the room was clean and the bed was very comfortable. Furthermore, staff was friendly and the place had a welcoming atmosphere. Will definitely stay here again!

I have no complaints. Everything was to my satisfaction.

The breakfast was good but there wasn't many choices . the location was good because it was near the highway .

The first night ,we had some noise of ice maker machine in corridor and also the noise of central ventilation system from the yard . The next day we changed our room and the following two nights were okay .

The pool was big and the fractions of how deep it was good for 7 and a half years old and I had fun playing tag with my brother that is 11 years old and he also liked the pool. ~~~ written by my 7 years old daughter :)