The hotel is absolutely amazing, but the staff are what make it extraordinary. Every person we interacted with was so lovely, so kind, so capable. My husband had emergency surgery and the hotel drivers would drive me to and from the hospital multiple times. They even went with me to pick up my husband at 3-30 am and drove us to the pharmacy and then waited for me there. I will never stay anywhere else in Beverley Hills. Oh and the food at the hotel terrace is delicious and that outdoor dining space stunning!

Nothing

The Terrace Restaurant was amazing for breakfast and dinner. The room was cozy. Extra features I enjoyed were the bar, the concierge, the little touches in the room. The mini bar was fantastic! Bed was super comfy and the curtains actually closed completely with a button! Jacuzzi tub was awesome.

The view from my room wasn't that great. The stay was expensive. There was an extra fee because I checked out at 1 PM instead of Noon. The main door to the room kept opening and closing slightly when pressure changed in the corridor and the seal around the door was squeaky. This seemed to happen every time someone left their room, my door would push in and then push out and squeak.

Wonderful, luxury hotel with the most amazing service and amenities, perfect central location in BH close to excellent restaurants and shopping.

Very minor but need to get a full length mirror in the room for the ladies

The breakfast was delicious. We did not have any reservations but since we were staying at the hotel, they were able to accommodate us.

We loved our stay so much that my husband and I came back the following week with our two daughters. However, we would have loved to be moved to another room that had a better view and with a terrace. Our view was not so good so we kept the curtains closed. We were upgraded the previous week and although we weren't expecting to get a suite, we would have enjoyed it more if we had a nicer view.

The location, modernity, decoration, amenities, quality of service, great staff. Thank you to the concierge "Michael (yeah just like me lol)" and the entire team for making our 10 years anniversary stay absolutaly amazing ! A lot of special attentions and good care. A Palace level servivce !

Nothing at all !

I'm usually a Four Seasons girl, but wanted to try you out. From the moment I walked into the lobby to check in I was greeted by the most helpful, friendly, and extraordinary people!!!! You went above and beyond to provide service, including getting me a phone charger. You guys were over the top amazing! During my 3 days stay there I told all my friends about you and my travel agent....in fact, I am still raving about you today to everyone. What I appreciated most....no one was a mask nazi!!! You are were all so normal and nice and didn't bother those of us who chose to stay healthy and breathe fresh air. I will stay at your hotel every time I come to Beverly Hills. In fact, the 4 doctors' offices I visited while there also didn't require a mask. How reFRESHing! I have a whole new appreciation for Beverly Hills. Thank you Thank you!!

I

great service and amazing location!

it’s one of the best in the world. location, staff and service

n/a

renovated, clean & comfortable.

De conciërge was top

Bediening in restaurant