Courtyard Novato Marin/Sonoma

The staff was friendly and helpful, completely professional. The facilities and our room were clean and very comfortable. This is a lovely hotel, and we will return for a stay when we are in the area.

Better instructions for AC/heater controls - the room was chilly, and it was difficult to figure out how to raise the temperature of the AC from 72 to 76, so we turned it off. The hot water at the sink and the shower took a really long time to warm up. Some concerns regarding an emergency event with multiple Fire trucks and Law Enforcement at the facility upon our arrival, and would have preferred an honest explanation from staff when we inquired what was going on.

Very nice hotel in a great location. The bistro breakfast was fantastic and the room was very nice and smelled amazing!

After 9PM it was really hard to find parking especially on the weekends. After 10 we almost couldn’t find a single spot. There were large trucks parked lengthwise taking up many many spaces and it was really difficult to find a spot that felt secure. For a large hotel and private parking lot, that was problematic and the only real negative of our stay.

Very convenient to my company's headquarters, clean and quiet. Pool and courtyard areas are nice. Friendly and helpful staff. They have an onsite "bistro", which had a nice offering of items. I only had coffee so I can't comment on the food.

Way overpriced. The room was drafty. They should offer coffee earlier. The coffee was available for purchase at the "Bistro" which is fine but they didn't open until 6:30 am, a bit late. For the price of the room I would expect free coffee in the lobby by at least 5 am.

Quick access to room, no wait time, etc.

I had gotten a "free breakfast" as part of my deal, but no one knew exactly what that meant. There was a lot of confusion around it. You may want to go over the procedures for free breakfasts with the people at the front desk as well as the people running the snack area.

The staff was wonderful. From the front desk to the coffee counter, everyone was friendly and helpful. The bed was very comfortable and the way the room was laid out was great. AC worked great and we were there with a group for a wedding and it was so nice to be able to sit outside at night by the firepit and visit.

My only quibbles are that the lighting for the bathroom vanity is a really bad tint for putting on makeup. I also wish that there would have been an urn of coffee in the lobby in the morning that was free for guests. Otherwise everything was great! Rooms were spotless and clean and as part of a very tall family, we loved that the shower heads are up high!

The bed was comfortable, the balcony was a plus.

In-room coffee was not replenished for day 2. two wastebaskets were not completely emptied, although the problem was taken care of as soon as I called.

Everything was fine, typical business hotel. The spacious and clean gym was a nice plus.

The price of breakfast was unreasonably high.

The location is right across the street from the airport shuttle so it makes it easy to get to. There are also many places to eat and a grocery store within walking distance.

Nice staff, with quick check in and check out. Good location.

Rooms were overpriced, but all the hotels in this area were.

It was good to see that economies ( towels, daily cleaning, etc. )were part of the hotel’s operation. The staff were pleasant and accommodating and welcoming.

I had to hunt for the hair dryer.