The location was fantastic. We easily found parking within a block or two and the hotel itself is right down town which made it easy to grab dinner and do some shopping. The staff were welcoming and accommodating. My husband had a procedure scheduled the next day and one of the front lobby staff brought up cookies for him that night and wished him well. It was definitely a going above and beyond action which we will never forget.

The original room we had booked was very small and right next to the elevator. Knowing the dimensions of the room we are booking will be a priority in the future. The hotel was able to reassign us a room that provided more space and a quieter atmosphere without hesitation. Greatly appreciated by my husband and I .

The staff was incredibly welcoming and helpful, my 6-year-old wanted to ride the old elevator they have. When it wasn't coming down one helpful team member jumped in to help us and ended up running up several flights of stairs to check and see if the door was left open. When she was gone another team member jumped in and offered to assist and do the same. The decor was as expected, tehe building was just cool. Everything was above what was expected, especially at this price point.

Nothing, the hotel was great.

+ beautiful design and attention to detail + perfect location on University Ave - in the middle of all the cute shops and restaurants Palo Alto has to offer + short walk away from Caltrain and the free shuttle to Stanford + bikes for free + attentive staff who wrote us a darling little card

- Bathroom floors were cold, take slippers or thick socks

Excellent location and striking interior design

For some reason, breakfast is not offered as part of the booking - which I only noted after the fact. There is no gym and they do not cooperate with any fitness facilities, so you'll have to find it on your own.

The employees, were beyond helpful.

On top of a $350 1 night room...Paying $50 for parking and another $50 for a late ck out. No breakfast OR COFFEE included Drinks were outrageous! Shower looks nice but sprays all over the tile & you have to wipe it up in order to dry your hair.

very interesting decor! love the little details of the property. historical building, good central location close to lots of restaurants and shops in Palo Alto! staff was very helpful and welcoming. rooftop bar has a nice view.

prime location with great food and nearby to everything

For long stay, staffs need to be requested to change the bed sheets, which supposed to be the opposite

The room was clean and cozy, great property. The staff top notch! Thanks for the all of service. That's great!

Terrific loby, and sometime, it was noisy, The rooftop bar was often closed.

we love staying at any graduate hotel. Palo Alto was special 👏👏

I miss having sweetener and butter. it’s bad they don’t offer these 2 things.😞

beautiful property in a remarkable place. incredibly convenient to dozens of restaurants and close to the Stanford campus

They nailed the vibe!