Great location. Walking distance to Pier 39 and tourist area, with shops and restaurants. Perfect to park the car (without a charge). Large room viewing a glimps of Golden gate bridge (at the 3rd floor). Also at the same floor a beautiful outdoor terrace to sit and relax or having a meal/snack. When we noticed our coffee maker was broken the cleaning personal gave us directly a new one.

People at the reception could have had a little bit more friendly approach. City maps could have been given out for example.

The location was in a nice safe district, in what we found to be very much a city of two halves. The lovely picturesque half and the other frequented by the very public vagrants with obvious drug problems. This made the city feel the most threatening and abandoned by its people of all the places we visited on our stay in the US. Be careful not to stay in or stray into the districts such as the Tenderloin district. It was certainly an eye opener to the problems facing the US administration at this time. The hotel was located walking distance from the docks and the boardwalk areas of the city and Lombard street on which the hotel sits is also walking distance from the famous wiggly street. (it is all uphill so therefore not for the faint hearted perhaps) And there was a bloke walking a duck, what is not to like about that?

Nothing really because the hotel itself was difficult to fault, and it was exactly what we needed for our stay. The staff had good local knowledge and a hop on hop off tour bus stopped outside the door. Although we did not use it because it seemed expensive. The city is very walkable, but be careful where you walk, as previously stated.

This hotel hits all the marks of a great place to stay: it's extremely clean ( the housekeeping staff is both quick and highly efficient); the location is great ( we like the coffee shops near Van Ness on Lombard -just 1.5 blocks away) and bus 28 will take you to the Presidio and Tunnel Tops, Golden Gate Park, Sunset district; and the non-traditional Stonestown Mall (lots of fine Asian food). There are many small details in the room: excellent reading lights on each side of the bed; many electrical outlets; a stylish and big refrigerator. The third floor has a small lounge for guests and a lovely terrace. The staff is very knowledgeable and helpful. An added bonus: most of the other guests were families from foreign countries and they were interesting to meet. I not only recommend this hotel but also plan to return.

Nothing

The room was clean and comfort. We requested for Microwave and the front desk person had set it up quickly. Free parking on the premise was an added advantage. Fortunately, we had parking lots available on the days we stayed and they have easy access to parking floors from within the hotel. The hotel is very convenient and couple of minutes of drive to all the attractions in SFO. Its actually one of the stops if you book a tour with Big Bus Tours, however the first stop for the day would be at around 11:30am, hence we didn't wait for it. We took our car and parked near Stop #1 at 10am and started the tour. Though we just stayed for 2 days only, we requested for a room service on day 1 and they did it perfect. Check out was a seamless process through a virtual agent. Something new that we experienced.

Nothing to complain.

The beds were really comfy. I enjoyed having the mini fridge in the room and that it was cleaned. The shower pressure was nice. The curtains were nice but also not a great thing since they either opened all the way or just closed completely and not in sections.

You can see where the wall had some minor repairs. A lot. The bathroom sink had a huge crack in it. Not a huge deal but seemed weird. The TV having the cable box just hanging from the wires, interesting choice. Wifi kept cutting out at times which was annoying as I was needing to do some work.

The room was spatious, quiet, bright and very clean. The staff cleaned the room daily. There is a small roof deck and a garden. We spent 10 days visiting our son and selected this hotel because it was 6 minutes walk from his place in Marina. But it is 15 minutes from the boardwalk as well and from the Palace of Fine arts.

It would have been nice to have a microwave in the room or on the hallway. Instead it was in the receptionist area and had to ask him to heat something so we did not use it.

ALL ROOM IS GOOD, CLEANING GOOD , NEAR DOWNTOWN. GREAT LOCATION.

Booking.com had already made the chargers and they also made them to the card. it was stressful because I had NO MORE PRE FUNDS, SINCE THE HOTEL WAS PAID . In the end, they charged me all rooms and deposit, if they returned it to 3 days later, it is the 1st time that it has happened. That they charge again when booking I already charge ! why?

Location is great Large room Room facilities Comfortable bed

Arriving late 9.30 pm after a several hour drive Carpark full guy on reception could t really advise if the car would be ok on surrounding roads or give any local knowledge on this. If you arrive on a weekend it’s free to park on road as long as you do not block any garages and keep clear of coloured curbs, took us an hour driving around the block to find somewhere and then Google this info so a little more Info from reception would of mitigated all the stress Following morning I got up super early and managed to park in the hotel garage as we were there for 2 nights.

Clean and comfortable.

The hotel is dated, I needed ice and the machines weren't working. The vendors machine didn't have water. Some people were working near my window's room.

Location, free parking, refrigerator in the room.

You can hear the traffic at night and the ac wasn’t very cold.