As I do not drive in US, this hotel is in an excellent location that there are restaurants that you can walk to eat, supermarket to buy daily utilities or simple food to cook at the kitchen. Also has a running trail nearby. Staffs were all very friendly and helpful. Ops, can do self laundry also.

There is air conditioning for warm/cool air. But it cannot maintain constant temperature. That’s means it will take times for the room to ‘warm up’ and then it will eventually cool down and then warm up again to your temperature set. It’s ok but a bit noisy and takes time. As the temperature this week was warm, I turn off the air conditioning and open window which is good.

We came in for the 49ers Football game this weekend. We had no familiarity with the area but I wanted something close to the airport and close to the stadium. We were 9 minutes from the airport and about 5 minutes from the stadium. The hotel was very clean with a good hot breakfast. There are additional snacks and adult beverages to purchase at the check-in desk. Next to the hotel is a great Italian restaurant with homemade brick oven pizzas and pasta. The rooms were good size and look forward to bringing my family back.

There really wasn't anything we didn't like about the stay or the service. Really the only negative is there really wasn't any places to shop in the immediate area but that's not what we were there for anyway.

Location was great since it's within a shopping center with several food options and other shopping. We never had to load the kids in the car to get food, which is great for everyone. It's also less than a 10 min drive from California Great America and the stadium. Very kid friendly and the breakfast was perfect for the whole family. Staff was really friendly and accommodating. The room had everything we needed for us and all the kids, including extra bedding and a full kitchen.

Only negative was the pool not being open until 10 am, so our small kids weren't able to swim in the morning when we had nothing to do, and we are early risers.

Top level, large room, clean, two televisions, metal utensils. AC can set to cool or hot. Microwave, dishwasher and fridge available. Free breakfast available in the morning (bagels, coffee, etc.). Parking at adjacent shopping mall garage, close walking distance to hotel. Tea bags provided as expected.

Staff charged $100 more to my credit card by mistake. When I discovered the next day and let them know, they refused to admit mistake or apologize. They said it was a temporary charge. But later that afternoon I saw they had refunded the charge and then re-charged the correct amount. So it was their mistake but if it was not my persistence they need to re-check this, probably they would not have fixed the overcharge. AC is noisy in the room when it is on. Shower head is fixed, minimal rotation only. Minimal hotel supplies e.g. no toothpaste, shower cap, slippers, hand cream etc. in the room. No complimentary water bottle in the room either. So be prepared with your own supplies.

Rooms are compact, but well organized, and the hotel is well-located to get around Santa Clara county and access the San Jose airport. Staff were excellent! Lots of choices at the included hot breakfast.

This Hyatt House is basically in an open air shopping mall — so good for the restaurant choices, but not so great for the bright parking garage lights that shone in my windows all night and defeated the blackout shades, which might be a problem for rooms from the third floor or so up on the odd numbered side. They do need to figure out housekeeping: despite being told we would receive service the third day (out of a four night stay, kind of weird, but still...), we did not receive any service. This is a problem when you're in a room with a kitchen, and could be mitigated by making it easier for people to empty their own kitchen trash.

Excellent! highly recommend. Rooms were clean and spacious. The beds were very comfortable even the sofa bed. Staff were friendly and made us feel welcome. The breakfast had cereal, oatmeal, fruits, eggs, waffles, sausages, toasts, coffee and tea. The rooms had a very nice and clean crib for our infant. The place is located in a nice area. Lots of restaurants and stores. The pool was clean and warm.

I wish I would had stayed there longer.

I’ve stayed at this property twice. The location is great, as it has a lot of restaurants and shops.

The cost was VERY expensive for the room type. The room was very small. The size is fine for two adults. But the price per night is $300+ which isn’t terrible, but with the taxes it was over $800 for two nights.

The location was great, close to Levi's Stadium. We got in really early, and the staff was amazing and found us a room we could get into for an early check-in. The room was a great size, the kitchen was clean, and the bed was super comfortable.

All was great, no complaints, to be honest.

Very nice hotel with a very good furniture and the workers there are very friendly even the security guard. Highly recommended for family or to go there alone. I will book this hotel again for sure

They make a hold on the day of the arrival On the day of leaving they deduct the amount of stay again and they don't release the hold I had to call the Bank to make a request to release the hold

Parking was easy. Location great, near the Levi Stadium. Suites were clean and well appointed. close to Peet’s coffee, bank and restaurants. Easy professional check in and maid service. The gym was clean and had a good variety of machines and weights.

Property is located next to a street, maybe a bit of sound proofing on the windows, but it wasn’t bad or anything to complain about.