Location, tubs, beautiful landscaping! This was a last-minute booking and we were grateful for it. On-site vehicle rentals were a convenient added bonus. While they initially refused, restaurant staff eventually allowed me to take a breakfast-to-go container up to my husband, who is disabled after a stroke. (Our room was on the second floor, and those stairs were rough for him.) The hotel may wish to consider such issues more proactively and offer alternatives or accommodations to guests in advance.

Overpriced drinks at Tiki bar & lots of noise in the morning (repairs/maintenance) while trying to relax at the pools. Consider last point above.

It is a little bit outside of Ouray, like 1-2 Minutes, and because of that it is quiet. When we entered the Office, we felt directly different, the whole Office is comfortable and warmly decorated, and the personnel was very friendly and helpful. Inside our Room, we felt the exact same! There was so much love to details and it felt and looked overwhelmingly comfortable. We had a Room with a Balcony, to the back where you could hear and see the lake, it was gorgeous BUT if you closed the door in your room, you could not hear the lake anymore and it wouldn't bother you.

I think that the price for one night, for two people was a bit high but that is all I could “complain” about.

The Hot Springs Inn is a great place to stay. It's a little outside of downtown, so it's really quiet. It's right on the creek, so there's a constant lull of creekside sound, which is fantastic. The rooms are big, as far as hotel rooms go with private porches/balconies, and there are plenty of amenities (in room coffee, fridge, microwave, safe, etc.). The only downside we found was weak wifi and very weak water pressure in the shower. It was like showering in a trickle of water. That aside, we will definitely stay here again on our next trip through Ouray.

Loved the super comfy king size beds, the cleanliness of the room, the super nice staff, and the river right outside the back door of the room! We walked along the river (as far as we could) to the restaurant in the downtown area. We were leaving early, and did not have time for breakfast - but it smelled delicious!

The toilet had a TON of water pressure, while the shower had very little. Had to google how to use the shower head (very odd shower head) and really just not much water pressure, no matter what setting it was put on.

The hotel was friendly and had a very cowboyish decorating theme. Even exploring the parking lot with our grandson was fun. There was a small private deck on the back of the room that overlooked a stream. The staff was friendly and open with advice for things to do in the area and places to go in town. Breakfast was very good with lots of options. We would recommend for several night stays, not just an overnight.

You do need to drive about a mile to downtown but there was plenty of parking when you get there.

I usually dont write stay reviews- -but this place was wonderful. Such attention to detail, such great maintenance, very large room with 2 King Beds. Well done bathroom w sink in room. Cant say enough good about this place. When I saw it was rated Exceptional, I was Skeptical, BUT, the previous reviewers were correct !! RW runs a top notch place!!

I liked everything about this nice place. Great location with easy walk to the city Hot Pools. Wonderful stream trail access. You cant go wrong staying here- -and you dont have to put up with other peoples pets (except the lovely 16yr old office sheep dog- (grandfathered in) -she was a pleasure to be around)--and I am not a dog person.

We’ve stayed at this property a couple of times and we enjoy it every time. The rooms are cozy, the 2 king beds are comfortable and clean, the balcony by the river is very peaceful, and the fireplace is so relaxing. Wendy from the office was very friendly and even left us some juice and muffins since the lobby was going to be closed. We visit Ouray often and the Hot Springs Inn has become our favorite place to stay there

No complaints, our bathroom door was a little noisy and could use a door stopper or bumper or something :)

The staff was very attentive and kind. Although, there was one employee who was rude. The laundry room was very clean and machines were in very good condition. Breakfast items were decent. Location was very good...not too far from downtown. The river that ran behind the hotel was beautiful. Lovely to sit and listen to the relaxing sound!

Employee who was on night duty was extremely rude. We accidently got locked out of our room. We went to the office and used the outside phone to call. We left a message and then called again after about ten minutes. It was only 10:30 p.m. and this man was so rude. Would not even talk to us as we were apologizing to him. After that, every time he saw my husband, he gave dirty looks. Very unprofessional!

The River Walk behind the Inn was wonderful to walk along while going to Ouray. We could hear it from our room and enjoyed the sound while sitting on our private deck. Our room was large and spacious with two king size beds and a loveseat. Appreciated the spaciousness of the sink countertop and it being separate from the room with the toilet and shower. Plenty of parking spaces which we appreciated.

Although breakfast was complimentary, it was lacking any appeal. The area was crowded and the selections were not pleasing to us. We don't drink coffee and would have enjoyed hot chocalate packets in the room.

Loved the balcony overlooking the river. Made for an enjoyable stay - one of the reasons why we picked this property. Nice river walk. Very large rooms and very comfortable large beds. Breakfast was good, served in reasonable size eating area. Lots of interesting items to view, including a stagecoach outside and various items in the lobby area. Wifi coverage excellent. Sits between towering hills on ether side. Two minutes into Ouray

No issues. Nothing to dislike.