Easy check in and location

I booked a balcony but never got one (when I queried this I was told it was a balcony when quite clearly it wasn’t, we had a ground floor apartment without a balcony) Wi-Fi/internet was poor, TV reception was dreadful and hardly worked, some bathroom areas were in need of TLC, having a safe in one of the bedrooms that we weren’t able to use, Laundry facilities in building 2 weren’t working, thankfully the front desk assisted us

the pools and double bathroom.

the slide door handle was loose and almost broken and I’m pretty sure the host knows it was like that and the are trying to charge me , very unprofessional and scam like so please be aware .

the wifi was really good

it was old and dated .one of the tvs wouldnt work we could not use the bath tub we was there for 14 days with no change of bedding or towels but we did have a place to wash them on the 4th floor the hotel its self was a big let down nothing was open not even a shop on site other people in the hotel was playing very loud music all night for the last 3 nights of our stay we where glad to come home the unit was ok but would never stay in the enclave suits again

The location

It was extremely hot in inside the apartment. No one was available to help. Housekeeping stated that they have nothing to do with the apartment. Me n my guest consistently woke up in a puddle of sweat. The ppl above us continuously kept throwing things over the their balcony. The explanation of the apartment also said we would have a balcony not a patio. It’s 2 different things.

very nice

the remote didn’t work for the main room tv

cause we booked with you the enclave washed there hands with everything didn't want to know to be honest one towel.each for 17 days no bed change at all, terrible no remote in bedroom for tv no help with hurricane as well what can I say tv in living room no signal most of the time other than that and air con only coming on certain times no control for us at all other than that hey ho

the hotel reception didn't care at all about us being rude as well cause we booked private

I liked I was down stairs and we did not have to wait on an elevator

I paid to visit this hotel because they had inside pool and gym but they both was closed the two days of my stay. Also inside my private suite the shower/tub was backed up the drain were not properly working. Also upon leaving the place we left everything how we found but the people said we stained the sheets and burn holes in sheets which was false allegations and trying to take $100 from my account saying my family caused a mess there.

Nothing...owner did not have door code correct and we had to wait 40 min standing outside until he answered the phone. His wifi lock is defective were we noticed it unlocked and relocked front door. 3 times over 2 hrs while watching TV. He advertised one total all fees and taxes, then added $130 more for an undisclosed cleaning fee. The bedroom dressers literally has 15 inches of room between the dressers and beds. The closets had no doors on them at all. The refrigerator had no ice maker and no ice trays at all. The kitchen had only 3 glasses for a 2 bed 2 bath. The owner is so cheap, he wanted to be paid for us to use the safe. This unit is 3 feet from the elevator, so all party drunks are outside your condo door all night. The unit has Luke warm shower water. Owner unresponsive and clearly is not investing money to keep this unit nice.... We will be disputing all with booking.com and his undisclosed cleaning fees. Some unit owners do charge a cleaning fee and others do no charge one. This owner did a bait and switch.... Also early checkout at 10 am on a Sunday is nuts. Rent from a different owner who cares about quality.

Nothing...owner did not have door code correct and we had to wait 40 min standing outside until he answered the phone. His wifi lock is defective were we noticed it unlocked and relocked front door. 3 times over 2 hrs while watching TV. He advertised one total all fees and taxes, then added $130 more for an undisclosed cleaning fee. The bedroom dressers literally has 15 inches of room between the dressers and beds. The closets had no doors on them at all. The refrigerator had no ice maker and no ice trays at all. The kitchen had only 3 glasses for a 2 bed 2 bath. The owner is so cheap, he wanted to be paid for us to use the safe. This unit is 3 feet from the elevator, so all party drunks are outside your condo door all night. The unit has Luke warm shower water. Owner unresponsive and clearly is not investing money to keep this unit nice.... We will be disputing all with booking.com and his undisclosed cleaning fees. Some unit owners do charge a cleaning fee and others do no charge one. This owner did a bait and switch.... Also early checkout at 10 am on a Sunday is nuts. Rent from a different owner who cares about quality.