Best Western Castillo Del Sol

Breakfast is not what it used to be when it was a Best Western. It has been bought by Hilton and is being remodeled. Just bagels yogurt and juice for now. Not sure if that will change. Hotel is undergoing renovations and soon will be upgraded but not quite done. Our room was nice, but no coffee maker, microwave, ice bucket or plastic cups. I think in the next month that will be remedied.

Reserved and payed for a suite through booking.com When we checked in were told they didn’t have suites. We knew better as we have stayed there for years. Called booking.com no help at all. Next evening the manager was able to move us to the suite we reserved.

Perfect! Is this a 5 star hotel, no…HOWEVER, is it clean, comfortable, affordable, pet friendly, on the beach, walking distance to restaurants and shopping…yes to all of the above! This hotel is under construction but the workers could not have been more kind and respectful of the guests. The staff was impeccable! Patty, Jackie, Chico, we could not have appreciated you more, you were the absolute best! We will definitely be back ♥️

I wish the entry doors to the rooms opened inward instead of outward and there needs to be automatic doors that lead to the lobby.

private ocean view

disappointed that it was hard to get a hold of front desk missing items called went to front desk and nobody available

it was great! I made it my monthly place to relax.

location

room was not cleaned well. spilled spoiled milk in fridge. old used soap in shower. No coffee in room

The room was large enough for all 4 of us. The staff was nice and helpful even though they were short staffed. Easy access to the beach. Pool was clean and a nice size. We enjoyed our stay very much!

The balconies are small and very close. Hopefully soon they will be able to start cleaning rooms again. It’s a pain to have to go to the front desk to ask for toilet paper, garbage bags and to get towels. Suggestion: put a staff member on each floor at certain times (say 10:00am-12:00pm) each day so guests can swap out towels and get other necessities.

The first thing that come to mind is how comfortable the beds were. OMG. We even checked the label to see what kind of mattress it was. Every staff member I talked to was extremely friendly and helpful. Our room was big and spacious. We had plenty of room for all our stuff.

My only complaint is the door to the stairway would slam shut every time someone opened the door. I got used to it after the first morning and it was no big deal after that.

The staff = Awesome! We love Patty in the office. She is extremely professional and helpful. much appreciated! Also, Patty, whom oversees the dining area, is helping and professional. The maintenance and housekeeping crew were always helpful and willing to assist or answer questions

The grounds could be a little more inviting. The hallways leading to the rooms need painted, the fire extinguishers cabinet doors need replaced and some do not have glass on the front. it seems that one of the two elevators has been no operational for a very long time. underground parking is great but needs to be cleaned up and painted. There’s too much unnecessary “stuff” stored there.

Room view was ok .breakfast was very very good for a hotel especially!!! Room was very clean for most part. Staff was friendly an very helpful !!! Housekeeper was ready with fresh towels etc daily!! Amazing hot water shower/batj never ran cold !! Will stay again when ada improvements are finished

I have physical mobility limitations leg amputee with major issues to other leg Asked for shower no tub an ada room. Was given a room with a tub. The grab bars aren't where I'd expect them to be. Behind the toilet ?! ? But not infront of it. Rooms a/c unit really didn't keep room cool an bed was very very firm. Pillows were amazing though. Parking was a mess but there was a event in area.(Rockville) .Might wanna add a vending machine for drinks . An a map to under ground parking area or have staff let us know at check in . I know hurricane Nicole damage property an your trying to come to ada standards. I'd get a new adviser possibly? Will stay again. Property an staff were still great. Even with the hiccups was a amazing stay.

I like Jed the location.

this is the second time that we have had a fire close to our room. I asked for 1 st floor which they were sold out. So me and my 79 year old husband we were on the 4 th four. Then at 230 am the fire alarm was set off and my husband can’t leave the elevator didn’t work. Thank God it wasn’t as bad as it could of been. an oversized Jeep was on fire! not trying to complain just a thought maybe save the downstairs for the elderly. Thank you for your listing ear!