Pool and hot tub were excellent with lots of chairs available. Room was really nice, and we loved having the kitchenette, which was very well stocked with every dish, tool, and appliance we needed. We were also very happy with temperature control in our rooms and really liked the ceiling fans to keep air circulating. We loved watching the whales "play" in the ocean, from the pool area. Great location and close proximity to restaurants, shopping and Lahaina.

Would have loved to have an onsite full-service restaurant. Experience with concierge varied as the 1st person we talked to was friendly and helpful, but the 2nd person barely had the time of day to help us make a luau reservation after we turned down the timeshare presentation offer. I also wish they had been able to make recommendation besides the ones that were tied to the standard "offers or coupons". There were a lot of great restaurants nearby that we found doing our own research.

The Kaanapali Beach Club is a beautiful property in a great location. We were able to be placed in 2 rooms on the same 11th floor. The suites are spacious, the kitchens easy to use with many supplies available, and the beds very comfortable. The suites were all very clean - we did not have cleaning services during our stay, but they provided changes of towels or any supplies we needed. The pool and spa area were only crowded in the middle of the day, and the restaurant had easy access to lots of tables to watch the sunset or look out over the pool. All in all a well maintained property and easy access to sightseeing and snorkeling. We've stayed here many times before - and have always enjoyed our stay!

When we arrived, we were notified Maui County was having a water problem - and there was not water in the upper floors of the resort. We wish the staff had been more proactive in offering solutions. They finally gave us water bottles and let us shower in another room after our long day of traveling - but only after we insisted. I only wish they had offered that on their own - something we hope they will do in the future!

location, view, and cleanliness.

The daily calls from the time share sales/concierge. We booked/paid for a hotel vacation NOT a time share for a reason. When you pay the regular rate it would be nice for that to be respected.

Lady Anne recognized that my wife and I were celebrating our 47 Wedding Anniversary and elevated our room to a two bedroom suite, which was excellent. Room 325. When we come back to celebrate our 50th.

Controlling kids running around the pool with glass. As it turns out the family ended up causing a scene at the Conceirge desk. The family was very rude to the staff.

Suite was well appointed, very clean and loved the views. Liked we were able to walk to the beach directly from the resort. Conveniently located. Pool was ideal. The staff went out of their way for us.

We did enjoy the mini-restaurant on site that offered food you could order and pick up and eat either in your room, pool side or in the bar area. Really wish there was a full sit-down restaurant on premises.

unbeatable location, amazing value compared to Westin, Hyatt, Sheraton, Marriott because for 50% less cost, the rooms are twice as big…and free parking compared to $40 per day elsewhere.

was told the beds were Tempur-Pedic and not the case. They were good though, but the furniture needs updating

We enjoyed the nostalgia of your place, it felt like we were staying at an island resort. The pool was fine and attention seemed to be given to the cleanliness of outside area.

The rooms had great size and some nice features, however popcorn ceilings need to go, the beds could use an update as well.

The rooms are huge and have everything I need for a nice/quick breakfast without having to spend a lot on restaurants. Pool was great - had a slide, 2 jacuzzies, volleyball net.

The hotel aesthetic is outdated, but I dont care about that. Not that many cultural activities and everything has a fee.

Pool is nice but a little crowded. Beach area is just ok. Room was clean and comfortable. Paid for scenic view which means view of mountain, which was beautiful but not a glimpse of the ocean. Outdoor bar was nice. Only take out food available which was pretty good.

Restaurant was closed due to Covid. Building is pink!

Room was great size for the two of us. Large pool with enough room for the kids to play and not be in the way of other people. Beach was great even though it was going through a renovation.

Would have liked a larger on-site food menu but plenty of off-site restaurants. Small laundry area.