Sonesta Simply Suites Chicago Naperville

The room was exceptionally clean. The bed and pillows were in great condition, much better than those in higher end suites in the area. The small kitchenette had a full size frig with a two burner cook top. For the price you cannot find a better place to stay in the area.

Since I’m accustom to full service hotels, I did not realize Sonesta did not serve any hot or cold drinks in the Lobby. They also did not have a store to buy incidentals. However, it was not a problem. Only a mile away there was a store stocked with a variety of food and personal items.

Victoria and her manager were excellent. There was an issue with Booking.com and they worked with me to get it resolved. Although it took us over 2 hours, they stuck with me to resolve the issue and get my refund from Booking.com.

The associates at booking.com weren’t much help. After 3 different calls and agents, I was finally able to get my refund for one of the rooms that payment didn’t go through to Sonesta. First two Booking.com agents were rather rude and didn’t get me their supervisor as I requested. 2 hours in, I called again and the 3rd agent was able to get me a refund issued in about 10 minutes.

The staff was awesome, always down for a chat to see how we were doing. Loved Anthony and Tanara (so sorry if i miss spelled your name). Super supportive, first time being openly gay in public and they made me feel so welcome. When I come back to Chicago i will be giving this place another stay.

There was a weird smell to our room(like strong vanilla), which at first was jarring (not bad just strange) but eventually became welcome as it gave a homely feeling when away from home.

The front desk people are so nice and accommodating. The day I checked in the lady was nice to exchange my room. Anthony has been very nice and accommodating with me extending my stay multiple times. Staff is great and always available.I definitely recommend this place and location!

The room was comfortable and very clean. We liked the full-sized fridge, and if we were staying longer, would have definitely utilized the cooking facilities! Your staff was extremely friendly and helpful. One of our keys didn't work right away and they took care of it immediately. The next morning, the same key didn't work and they replaced it without any question.

There wasn't anything we didn't like about our stay.

My favorite hotel by far! Way better than extended stay Internet never was slow. Better room than the Marriott s. It is such a hidden gem that I don't even want to Recommend to ensure it won't get sold out... But.. I totally do recommend this place 1000%. Free laundry! Who could beat that!. Grills ready and beautiful place to walk. Very beautiful kitchen and bedroom. Felt like home. Staff was AMAZING! Called me when new changes were happening to make me aware. For example, it was sold out and got a cancellation on additional night I was hoping to stay. They called me right away with out me even asking them to do that. I saw a different Sonesta even have fire places.

Pull out couch is very uncomfortable, but it's a pool out couch.

I enjoyed having the kitchen with full size refrigerator. The bed is so comfortable! The people at the front desk is always available and friendly. Anthony was very patient and accommodating. Housekeeping was also friendly and helpful. I really enjoyed my stay!

Perfect size room. Queen studio suite. Pet friendly for our puppy who travels with us. Clean, quiet.

Everything was great, but Booking.com (not sure why) hadn't transferred our prepaid reservation. We were in kind of panic mode until manager, Anthony figured it all out for us.

The Sonesta was not a familiar name to us, but we were pleased with the staff and the cleanliness of the room. We were suprised but very pleased that there was a refrigerator with an icemaker in the room.

We would have appreciate a waste can in the bathroom. There were some guests who were loud in their cars in the parking lot, but that really isn't the responsibility of the property. Seemed to be coming from a work crew that was from Texas staying at the hotel.

Front desk staff is super friendly and accommodating. I extended my stay because I felt so comfortable at this location. The room had plenty of space and very comfortable. Definitely will visit again!