Hilton Garden Inn Louisville East

The location was perfect for me, being SE of Louisville. It's located in a restaurant- small office building development that feels very safe. There are several restaurants close by. The staff was very friendly and professional. The hotel was well maintained and nicely decorated. There's a small lobby bar where you can unwind at the end of the day. There are snacks and drinks for sale in the lobby. The breakfast selection and options were very good. I highly recommend!

Everything was great

We loved the hotel! The room was super cute an very clean clean. The main lobby was so nice. Every where smelled clean an good.. no musty smells.. staff at the front desk was always helpful an welcoming. Location was great. The breakfast food tasted awesome!

The only complaint would be. We payed extra for our room for breakfast to be included. Which was totally fine! No problem there. But My husband came down an got a plate, sat down an was told he had to pay. After he expressed it was included an gave our room number an name the breakfast service women still Said he had to pay. It made him feel uncomfortable. Once I came down an talked with the front desk they cleared it right up an everything was fine! The breakfast service women didn't apologize for the mix up.

property was conveniently located. wasn’t too far from our first work stop ..Louisville is pretty small and we noticed everything was around a 20 min drive. the staff was lovely, Jenny checked us in, very warm and friendly and helpful. Wendy checked us out, she was also pleasant. bed was comfortable and room was clean, the cleaning staff in the morning was also super friendly, hotel is pet friendly for a fee, a little pricey but understandable, which we appreciated. I missed breakfast but that’s ok, Wendy got me a couple cups of coffee from the back since I don’t like keurog coffee, but there were 2 cups available in my room if all else had failed. lovely hotel and staff. I’m an ex Hilton worker and I was hesitant to stay at a Hilton after falling out with my franchised company, but I gave it a chance and I was pleased 😌

nothing.. though no self serve coffee at 11am. it used to be Hilton standard to have 24 hr coffee. that’s ok, Wendy helped out.

I liked my stay overall. My only issue was not having access to a business center. Not a huge deal as I was able to get to a staples to fulfill my business needs. Staff was friendly and kind. I enjoyed chatting with the overnight front desk staff.

Access to a business center for printing needs (of course at a cost) is my only suggestion for improvement.

hotel was nice and clean.

We thought we were in a different location off Brownsboro Road but after a late dinner we went to check in and discovered our reservation was about 10 miles away at a different location. Very frustrating and the staff made no offer to accommodate us to make a change.

Clean room...friendly staff...great location.

Couldn't find Fox news on TV. If it's there and I couldn't find it...my bad. If Hilton is starting to become a content censor for political purposes, then shame on you. Also...coffee machine in the lobby was broken. They didn't seem to be in a big hurry to fix it. Both minor issues, but you asked.

excellent. staff was great - we arrived late and your staff welcomed us and made sure we had what we needed. room was clean, quiet and all the accommodations were provided. will definitely stay here again!

nothing

Cleanliness in common areas as well as our room. Everything was in great shape. The smaller and less industrious feeling versus some other chains, while being perfectly modern. The staff.

The place was perfect. I will say these three things were less than perfect: The coffee station in our room was not equipped for two adults to have coffee. The creamer was insufficient for two even though there were two coffee servings with the Keurig machine. We ended up drinking what amounted to mud and then stopping for coffee when we left. Second, both key cards were difficult to trigger the card readers, but with some work they always worked-we reported this to the front desk at checkout. Also, my wife and I really would have liked a luggage cart at the side entrance, but there was one at the front door. Thank you for a great stay, we will be back!

Very nice and clean. Easy access on and off the interstate. Nice area with lots of restaurants and shopping. Would definitely stay here again for our trips to Louisville! It was a beautiful property.

Did not realize breakfast was not included with the room. I thought the price was high and did not eat at the hotel. Our bathroom door would not open completely and you had to close the door to have any room in the bathroom.

It was excellent for the price and the timing. I was in town for a wrestling meet, but with covid I didn't know if it would be cancelled so I waited on my booking. I thought it was great for almost last minute when I found the meet was still on.

Breakfast could be included instead of al a carte. Other hotels nearby had breakfast included.