How clean the hotel was even though it was going through renovations. Staff were very friendly and were willing to help in any way they can. Room was a nice size and very clean

Because of the renovations there were things that were not available like breakfast or a bar area but we were able to make do. We did notice that the pool was not as clean as far as leafs and trash in the water and seemed a bit over corified

No breakfast available at this time as they are still renovating. Inside,except for a few areas, the hotel looks brand new. Bed was very comfortable, room was clean. Staff are attentive and helpful. Outdoor pool was open. Indoor pool and fitness room still being renovated. Laundry room (for hotel guests) looked like it was ready. Lobby is modern and spacious with multiple sitting areas - very inviting. Ample parking.

The awesome aspects: The lady at the front desk was amazing, both at check in (around noon on 6/30) and checkout. The room was very quiet, clean and cozy as well. And the bed was so comfortable. The pool was a salt water pool; the outdoor pool was open, so the indoor pool was closed, which was fine. The pool was also open late as a bonus-- until 10pm. It may have been heated, as it was not freezing-- still cooler than I would have liked but you get used to it. They accepted our quiet, chill dog for $50 as well, and generously allowed for an early check in and a late check out. And the kids (5 and almost 7) loved it. I would stay here again.

While minimal, we were surprised by there being no water bottles given at check in. I was very thirsty as well, but this was just a bit surprising. I also thought I saw that a restaurant was listed, but there was no restaurant, just a bar. Still, there were plenty of restaurants nearby, so this was not a deal breaker. My husband mentioned the breakfast "chef" was pretty grumpy and frustrated. Aside from this, there were no issues. And I rated the staff as excellent, because the front desk lady was so welcoming and amazing.

Close proximity to our friend’s house.

Parking costs not told about beforehand. Had to ask for glass glasses as all the room had was plastic and cardboard. No fan in bathroom and no way to open the window rather than use the AC. After Covid, fresh air should be available in each room!

In past Day trips to the area, I had admired the “big hotel on the hill” and secretly wished to stay there. When this later actually happened… the place did Not Disappoint in any way !! My stay there was absolutely a joy in every way.

Limited hours at the nearby restaurant not connected to the hotel.

From the first greeting at the door. The wonderfu African American lady with the purple shirt needs a bouns. There was an issue with my reservation. The system had my name in the wrong order... after a few minutes she found me. But she was so calming and pleasant. She got me to laugh through tears. She gave me directions to the beach. Our room was everything I imagined. The city everyone was pleasant. Celebrating our first anniversary, and will make this happen every year.

Nothing everything was wonderful. Nothing bad to report.

The check in via app the night before* (see below though). The staff were all very helpful. - the hairdryer looked crusty and didn't work at all, and within 5 minutes of calling someone showed up with a brand new one. We requested extra pillows and were able to get them from the front desk promptly. We came back to the hotel with takeouts and needed a place to eat. The staff graciously allowed us to use the dining area, and upon finding out the restaurants forgot to give us utensils, the manager found some for us. The 12pm checkout time was generous. The facility was clean and well maintained. The pool hours were great.

I used the online app to check in the night before and purposefully selected rooms that were right by each other based on my family's need. However, upon arrival, upon pulling up my digital key, I found that one of the room was changed to another floor. I was told that the manager did so because another guest needed to stay 5 nights so in order to not make that guest switch rooms, they gave one of my original room away. I would have at least appreciated a phonecall asking if that is possible, where I might have been able to choose alternative rooms that were right by each other. Front desk could use a call bell - sometimes I had to call the number in order for someone to know that someone is waiting for help.

They now charge a Parking Fee to park at this Hotel, which I consider to be wrong as their prices are rather steep to begin with !!!

Location was excellent

My wife being charged $50 on her cell bill by Booking for an error on their end with a virtual credit card. I am requesting a refund of $50 because it was not our fault

This was a great location for us, only a few minutes drive to get to either the marina or downtown. The staff are very friendly. Lots of space to park boat/trailer and dog friendly.