We were visiting a relative for a week, we loved the little "apartment" set up. The separate area for the mini kitchen, desk and sofa made this visit very comfortable. We specifically tried to find a place or a VBRO that had a "kitchen" with a refrigerator. This Springhill Suites had it all, plus it was a lot closer to Homewood Nursing Home.

The ONLY thing I would suggest is to make this a NON SMOKING FACILITY to include the front door area. Thank heavens all the inside of the hotel is NON SMOKING, but if you are allergic to smoke the way I am, you can't even risk walking by folks smoking. There were often 3- 4 people smoking right at the front door. Not cool. We had no other way to get in the hotel.

It had available parking during arrival, elevator access, had options to look up YouTube, Netflix, and Amazon prime considering I don’t watch cable tv.

The middle Elevator would close than open again and close a second time before taking us up to our floor. Nothing major, but it freighted my partner since she’s already not a big fan of taking elevators.

The staff was friendly and efficient. The hotel in general was clean and well maintained. Our room was spacious and very clean. Great location, would recommend and will stay there next time we are in Hagerstown.

Can't think of anything.

Staff members were kind and respectful. Great convos with the girl that ran the Starbucks while she prepped my order. Room was clean and comfy

Pool was not open...main reason we chose this hotel. Price was a little high for a room for 1 night for myself and my 11yr old.

The room was a great size. We loves how the TV could pull out and turn so we could watch it in bed. It was awesome how there was an option to use your cell phone as the remote and all the information for the hotel was on the TV.

The only thing we were disappointed about was the pool. It had been drained and there was no knowledge of this prior to us going down to the floor and seeing for our selves.

Fancy and nice room. Location of the hotel is nice due to being close to restaurants & stores.

Was disappointed that the pool and hot tub where not open. I also would have appreciated if the hotel & staff were upfront about it. My friend and I had gone by it and there was no water in either period. I understand if it was related to covid, but doesn't feel like that was the only reason.

The hotel has been updated since my last visit. Everything is modern, clean, and the staff was friendly and helpful.

The indoor pool temperature was freezing cold.

We liked our breakfast sandwiches and the coffee. The concept for breakfast is odd and expensive. The breakfast is certainly better than other motels including Fairfield Inn by Marriott.

The cleanliness number one and the comfort. The staff was nice as well.

The pool was not open. We were staying because my young son was playing baseball in a tournament and he want to swim and cool off and was very disappointed when it was closed.

your staff was very friendly, but also professional. You should be very proud on your employees

Everything I expected was in place and more. NO COMPLAINTS