We liked that breakfast was upstairs and a buffet instead of bagged, and liked having a choice between plain and blueberry waffles. We chose this hotel because it's pet friendly. When we arrived after 3 one of the rooms had not been cleaned, but the attendant at the desk set us up in 2 other rooms he handled the situation very well.

About breakfast, I wished there had been a choice between omelet or scrambled eggs. Would have liked to have different flavors of creamer to choose from. Doors need to be repaired, and maybe some card readers at the doors where the yard furniture is. I too my dog back there but then had to walk around to find a door I could get back in.

I loved how close it was to the airport and I loved that they had a free shuttle . Our room was clean and comfortable. 

I don’t like that they said breakfast would be set up at 6 AM and our shuttle left at 6 AM and they were nowhere near being ready for set up. I also didn’t like that the pool was cold, so we were unable to use it. 

clean everywhere. I arrived at midnight needing a shuttle from airport, night staff person found me Holiday Inn Express driver to pick me up, saved me! Had harrowing flight cancellations day& your night staff made me feel very welcome. Breakfast eggs & other choices tasted very good, NoT tasteless or runny. Adam/ daytime desk clerk very helpful & cheerful in my plight finding me a taxi too. I consider BW as my go to place in all parts of the country!!

packaged cheap shower caps for females are needed! otherwise nothing!

The second room we got was nice. The shower was really nice, with good water pressure, and stayed hot. The breakfast the next morning was really good too.

The fact that you have pictures up of a hot tub, but there is no hot tub there, and I think you need to stop advertising about one if you dont have one anymore.

I loved our spacious room and the comfort of the beds especially the pull-out sofa bed with the memory foam mattress. We had a few problems and management helped every time! When the dryer didn't work, they immediately helped. When the key pad on the pool door wouldn't work, management did not give up. They even called the regional maintenance person to come and fix the issue. Unexpected heavy rainfall caused certain issues like hallway roof leaks which they were navigating and taking care of as best as possible. On top of that, the staff remained courteous, patient, and did everything humanly possible problem-solving on top of building problems due to the rainfall. I love staff with a positive outlook during difficult times and when people are inclined to increase complaints. A good hotel experience isn't just the property itself but a combination of helpful, competent staff.

Had to go to the second floor for laundry, breakfast elevator was not in a convenient place. I have a very hard time with steps.

Breakfast was really good, location convenient to walk to shopping and restaurants.

Floors weren't very clean in my room.

All was very nice. breakfast was the best. Not just a muffin and coffee and juice. Room was very nice and clean. No complaints.

The room was very clean. The beds were very comfortable.

When the I went to the spa all the kids were in the spa and not in the pool. The pool room was very cold and so was the pool.

I hadn't reserved a stay at the best western but when wyndham cancelled me an hour before arrival I had to find something. It was a busy week and most places where all booked. Upon looking I stumbled upon Best western and they were happy to take us in. They accepted us after booking hours and for that me and my children were greatful