Home2 Suites By Hilton Grand Blanc Flint, Mi

Staff was fantastic!!

Our rooms were dirty when we arrived. ( Dirty sheets, kitchen dirty, fridge had spills in it, drawers had food, dirty dishes in dishwasher) Even the one the immediately moved us to was dirty in the kitchen, towels and queen sleeper items had not been replenished. Fridge needed wiping out and drawers were dirty but we didn't wanna move again. It was nearly midnight when we got there. Thru out our stay there were roaches on the counters that would surprise us. Also, the bathroom door is like a sliding barn door. It was easy to get off tracks, but also, if you didn't close it a specific way, anyone could see the person inside. It was terrible for privacy. Especially in an open room like the suites.

We liked that there was a free breakfast, there was a pool, and the full size fridge and microwave as well as a dishwasher. Breakfast options were plenty but not much flavor to anything.

The blankets were very thin. Staying at a hotel with the fluffy comforters is one of my favorite things. There was something smeared on the back of the bathroom door that looked like poop. The bathroom door was the sliding barn door style and kept coming off the track trapping people in the bathroom. The front desk girl wasn't rude but also wasn't cheerful either. I would have thought paying $450 for 2 nights would have just given us more I guess. The view from our room was a parking lot and we felt we needed to keep the darkening curtain shut the whole time so people couldn't see in our room. There wasn't any towels in the pool area and when I went to the front desk to ask for some they gave us blue towels with bleach marks all over them. $450 for bleached towels?

The room was very spacious and had all of the necessities. The beds were extremely comfortable.

The bed my daughter slept in was broke. I had to put the frame back together and put it back on its base otherwise when she sat on it it tipped up.

The room was quiet, you could not here the noise from the hallway or other rooms. The darkening shade was awesome. Bed and sheets extremely comfortable.

Breakfast was just so-so. It would have been nice to have more coffee pods in our room. There was only one decafe and one regular pod.

Wasn't that thrilled with breakfast but I can't complain since its free.

BIG DOUBLE BILLING problem. I paid in full $146 when I made the reservation through Booking.com Confirmation number 3829543204. Then Hilton charged me again $158 after I checked out. I have spent over two hours trying to fix this. I called the hotel directly, I tried the Hilton online site, I tried their Customer Support, I twice tried their CHAT help. They turned a pleasant experience into an unpleasant one where I will DEFINITELY NEVER DO BUSINESS WITH HILTON again.

The room was very clean and welcoming. The staff was awesome! The available breakfast was good, there were a suffice amount of choices. The coffee in the room and at breakfast tastes great.

I could not control the air conditioning which was blasting in the middle of the day. I appreciated that it was working as hot as it was, but wanted to tone it down. Also, there was no creamer for my coffee in the room. I was up earlier one day than the available breakfast time.

Service was great, staff were friendly

My room wasn't cleaned for my whole stay(3 days) and when I needed clean towels I had to go get them myself. The pillows were extremely uncomfortable.

Most of the staff was friendly and pleasant. It was kept very clean and looked fresh.

The water pressure in the showers was absolutely AWFUL! More breakfast options would be nice as well as it would be helpful if the breakfast sandwiches were labeled with its contents. For rooms that have the option of the pull out bed, sheets/ blanket/ pillows should be readily available in the room instead of having to go down to the desk to retrieve them.

Although I didn’t not take my dog, it’s refreshing to see a place that welcomes our furry family

When we pulled out the bed in the couch we found dog food, a golf ball, a winter hat, a mouse laser pointer and no sheets or blanket for it

Room was nice size! A lot of room and comfortable furniture. We did not use any of the other facilities, we were not here very long. Staff was very nice and helpful.

If we would have had more time to enjoy the facilities, a hot tub would have been nice. But not a deal breaker very nice place.