The size of the room was excellent. We enjoyed the "living room" area. The breakfast was quite varied, and they provided almond milk with a smile when I asked if they had any non-dairy "milk". They had a variety of breads, bagels and two kinds of muffins. They had oatmeal and three cold cereals. They had hard boiled eggs, scrambled eggs, and waffles. There were bananas and apples and on the weekdays they had a fresh fruit mix including melons, pineapple and grapes. They had yogurts and three kinds of juices. As a vegetarian, there is usually not such a variety to choose from! There was plenty of parking. The location was close to the major roads and the city had plenty of choices for shopping.

It would have been nice to have a jacuzzi in the pool area, the pool being quite small. It would have been nice if the freezer in the refrigerator had had a way to close so things could freeze.

Parking and wifi were good. We didn't use the swimming pool but if looked nice and tidy. Location: a little far from the city, but there were several places to eat very close to the hotel. Silent air conditioning.

Breakfast needs more variety of breads (only white for toasts) and jams. (only strawberry). Coffee wasn't hot enough, more like lukewarm. No microwave to heat scrambled eggs for example.

I was having 2-week trip. Fairfield Inn Kalamazoo West was my 3rd hotels during the trip. It’s surprisingly homey, the front desk receptionists were hospitable, special compliment to Amy (Not sure if I spell correctly) who was extremely helpful, and the complimentary breakfast was tasty! Particularly, I love the soft bed! I had the BEST sleep during the trip. Definitely will visit again :-)

Even though the ironer and ironing board malfunction, the overall experience still exceeded expectations considering the cost.

Staff were ready to help. I have stayed here before and will continue to do so whenever I am in Kalamazoo.

There was a disconnect between the hotel and booking.com. My booking wasn't reflecting when I arrived at the hotel. The hotel couldn't find it. And i booked 2 weeks before. So, what would have happened if the hotel was packed full? That was my only disappointment.

Hotel is back by itself, but not hard to find. Breakfast was good. What made the difference was the hotel staff. Staff was personable and went out of their way to ensure guest needs and questions were answered. They were genuine and across the board seemed happy to be there to help. Thank you!

Turkey Sausage

Breakfast was excellent for choices and variety Room size and cleanliness was good

light switch near bathroom did not work for night light to find bathroom no sign to locate hotel near driveway, drove 3 miles out of our way and then had to turn around

clean, wonderful friendly helpful staff

no place to eat anywhere around even though it is in a street called “Cracker Barrel Boulevard”; our room was on the back side so incredible amount of traffic noise from freeway

The young woman at the counter was so patient and kind. This was at the end of her shift. I can't remember her name but she was there sound 9 pm Wednesday the 9th. Also Plant based sausage. OMG that's what I've switched over to and it was delicious. The cook was very pleasant as well.

The ONLY complaint is no new towels or the trash didn't get changed. I stayed for two days.

The night manager was superb and was the best.

The hotel itself was a bit run down and needed some maintenance, very clean but it looked and felt tired

The staff was so pleasant, very helpful. We are planning to to come stay again in the spring..

Brother was upset no bacon. Lol No complaints