I thought my card was preauthorized but when I got to the hotel it was declined. It has about $500 on the card however I had to declare identity theft after my info was leaked so my accounts are frozen. Sadly my apartment has a gas leak and I was told to vacate but I have nowhere to stay and really just wanted a shower. I was told I'd be reimbursed but I cannot get access to my money to put up until either Consumers Energy or my renters insurance completes my claim. So I'm home with no gas still, 8 days later. At least tonight is warmer than the freezing rain the other night. But the hotel is great. Very clean and super professional front desk clerk. I was hoping to clean up before court but it's too cold to shower in freezing cold water. Maybe I'll come back as soon as I get my taxes any day now. Nothing is the hotels fault.

I have no complaints about the Hyatt. I love the air in the hotel, it reminds me of Aria in Vegas.

The location and spacious room

The A/C unit kept me up the entire first night with an odd scratching noise. I called the front desk about 11pm but they did not answer. The next morning I called again and the maintenance tech came up and cleaned the filter which seemed to help. However, I was exhausted from no sleep.

Lanesha was awesome!! Great customer service. She explained the handbook from front to back do's and don't. The lobby was clean.

I didn't get the high floor that I booked. My bed was too low, the refrigerator didn't work when I got in. However, it was replaced . Kids running down the hallway and slamming doors till 3am. The shower was low pressure, spitting water instead of a full stream.

The breakfast was good and freshly cooked each morning. We stayed three nights and each morning it was something different being served.

I am almost positive I booked the king suite with attached living room. My only complaint would be my room did not have a microwave only fridge. Other than that the room was just like the picture, and the living room sofa was actually comfortable.

The staff was very friendly very approachable The stay was comfortable I don't like staying at hotels but I gave this one a try and I was comfortable and my children had a great time we were able to utilize the pool and basically had it to ourselves even when other people came in they were nice and we talked and played together this was a nice environment

There's not one thing that I did not like

The Hyatt Livonia was excellent. This hotel is a very clean hotel and generally quiet. It is in a GREAT location, only 20 minutes from the Airport, the Detroit Zoo (which is a must-see), and great food choices. Breakfast was average. But, I would stay here again!!

My one complaint is it took a couple of tries to get housekeeping to come. I had to ask twice each day for them to come.

good location. we always love the set up of the rooms and they are modern.

the room was a little smokey in smell. they were overloaded with people so the restaurant- which looked good was just too overwhelmed to help. they evoked a curfew for kids under 18 - totally acceptable but the security guard told the kids - who were sitting with us instead of the parents. could be handled differently, but overall we get it.

incredibly close to food, shopping and the volleyball location.

no pool. however they do have an agreement with lifetime fitness that you can use their facilities. only thing is with kids I didn’t want to drive a couple miles away for them to swim.

Breakfast was good , location was also fine .

It would be great if you can allow check in 15- 30 min earlier to check in time given ,at least to families especially if they drove from far away and they show up a little earlier.

Good location and large rooms. Breakfast is served in the restaurant with good choices but they run out of food and drinks quickly

Not enough bedding and towels for all guests. We had to request and collect them from reception