Hampton Inn Muskegon

The breakfast was good, great location, front desk staff were great. The beds were very comfortable, plenty of parking.

Housekeeping staff was not so great. We asked for clean towels and trash bags after 3 days because we didn’t want the entire room cleaned and was told it wasn’t their room. No other housekeeper was around. Finally was given new towels but never received trash bags had to take our trash to the hallway trash cans to empty. The pool water was freezing and the hot tub was super hot. The tub in the room drained really slow.

The bathroom was very nice. I loved that the counter followed the mirror around the walls giving more space for cosmetics. The bed was comfortable.

We had no phone in our room so couldn't get a wake up call. Also people next door to us came in yelling and screaming and banging on the walls for 2 1/2 hours. We had to be at the hospital at 6 AM so needed to sleep. Was an easy drive to the hospital and also to places to eat. Friendly desk clerk.

Location was great for our points of interest

The room had an odor. Kind of like a damp dog? My husband didn't notice but I've got a good nose. Thought it was a little pricey. I noticed that you let pets come in there but I don't know if you keep them to one specific room area or not. If not you should because some people are allergic and some people don't like to smell pets. I did not tell them that it smelled at the front desk but that is something I will check next time before we do stay

I really appreciated the cleanliness of the property. The complimentary Breakfast was a huge hit, which was very much enjoyed. Hotel staff was very courteous and pleasant to work with. Good people skills!

The hardware inside the toilet bowl was faulty. The plunger wouldn’t consistently drop, therefore water constantly ran and the toilet repeatedly flushed until I reached in to cover the hole with the plunger. Maintenance was called but I had to leave at the time he showed up… (I had a tight schedule that day)

We were going to Michigan's Adventure for a family trip and this was a great location. It has plenty of stores and restaurants near by. The free breakfast was great.

When we booked we put we had 5 people and when we got there the room only had 2 queen beds. Over all it wasn't bad our kids all just squeezed in one bed.

It was located near lots of stores and restaurants at the end of a quiet street. I really enjoyed the hot breakfast every morning that offered a good spread of food. Something for everyone’s tastes. The staff were so nice and attentive and made us feel welcomed.

Room furnishings were a little out dated

I especially liked the location. It's part of a busy area, but situated behind everything. It felt private, and was actually very quiet. Everything inside and out was well taken care of, and the staff was friendly and helpful. The pool is a salt water pool, which was different, but I liked it better than a chlorinated pool. I was initially preathorized for higher than the booking.com rate, but Madison made sure to correct this for me, and I was billed correctly. There were 6 of us occupying 2 rooms, and we all enjoyed our experience at Hampton Inn! Great job staff 👍🏼👍🏼

There really wasnt anything negative about our stay. My own personal preference would have liked a softer bed, and stronger coffee, but that's just me.

Great staff, Great location. Really enjoyed our stay. Loved the complementary coffee & hot cocoa in the lobby! Complementary hot breakfast was nice.

Breakfast was good but would be nice if they had a bit more of different foods during the week & not repeat after the 3rd day.

Good location. Rooms were okay.

No longer free parking, which is silly considering there's nothing else around to interfere. We were charged $5 a night. Never had a hotel do that before. Also a little expensive considering everything is outdated.

close to restaurants and stores

can’t complain everything was great. we did have a problem with the toilet, the front desk came and checked it out. no maintenance was on due to it being the weekend it was a simple fix except we had to fix the toilet so the tank would fill.