SureStay Plus Hotel by Best Western Kearney

Overall, the hotel is a great value. The staff are very friendly. They offered conjoining rooms after they found out I was traveling with my sister. They also helped me refill my water bottle when it was obvious I was struggling to do it and hold my infant. Also, very pleased that they offered a place to get filtered hot/cold water. The rooms were clean and even had a fridge and microwave. Breakfast was biscuits/gravy and pancakes, pastries, yogurt, a few cereals and some boxed juice and coffee- about what I expected for how much I paid for the room... Good to at least get a little something in my stomach before heading out on the road.

I was really pleased so I don't have much to say. This is not a 5 star hotel, but a great value for your money to have a nice place to sleep for the night.

I often stop here on my long drives with easy off and on the highway, quiet, and enjoy the clean and comfortable room with easy access to good food nearby. The breakfast meets my gluten-free needs with eggs, fruit and yogurt. (most cereals and oatmeal are not gluten-free.) Staff is friendly.

Management is working on letting cleaning staff know not to disturb when the privacy tag is on the door. I wanted to stay longer in my room to the last checkout time, but staff knocking all the way down the hall on all the doors and on my door as well with a clearly hung privacy tag was so disruptive, that I left early. Maybe instead of just a key drop off, management can inform cleaning staff which rooms have not yet checked out. I would still return to this comfortable and value place.

Breakfast was good! I enjoyed everything that I got. Check in was easy and it was easy to go to my room with my dog. I was please there was a dehumidifier in the room.

I wish there were some fruit options for breakfast outside of juice to lighten the carb and protein heavy options. It seems that the coin operated laundry may have been out of order. The TV was not working for me, but very loud from the neighboring room.

It was in a great location and clean.

There were no pool chairs just a pool surrounded by concrete. The back door was propped open which did not seem safe. They would not make our beds and take out the trash because we were not checking out that day. They said the housekeepers get paid by the room and only checked out rooms count. This is shameful and leads me to suspect utilizing undocumented or otherwise vulnerable persons.

The facility was nicely taken care of and the room was comfortable. Very quiet and heard no one at all during our stay.

Only issue was the ac unit. I think the thermostat was bad because it never would kick on by itself when set to auto. I had to turn the temp up and down to get it to turn on and then it would run for 10-15 minutes and then stop. I'd wake up because it would get hot and do it all over again. Other than waking up every 2-3 hours, was a nice place to spend the night.

As soon as I walked in the front door to check-in, it didn't smell like a chlorine, bleach and musty.. like most hotels. Thus place smelled so good!! The young man that was at the desk was friendly & helpful. The room was spacious & had plenty of room for everybody to move around. The shower was clean & bathroom was as well. Breakfast in the morning was good. Had a cool little gadget for making pancakes. The staff in the morning was friendly too.

The only thing I absolutely DID NOT like was the pull put bed. It had stains on in. The mattress itself was falling apart at the seams, LITERALLY! the couch part was comfy, but the bed part was just.. bad. I wouldn't even have someone sleep on that thing if it was my personal use at home.

Rooms were nice and comfortable. Pool was great.

Front desk staff on first trip were eating and on personal cell phone. Asked me to wait. Second trip young man was rude and made us wait to check in while he solved a truck parking situation. Funny thing was there was no trucking issue. He acted like we were an inconvenience and kept repeating things as if we were stupid.

Breakfast looked wonderful! We were expecting cereal/ easy things so we already had plans to meet a friend for breakfast, but noticed that they had much more than the typical breakfast. Sausage and gravy for example The walk in shower was umexpected! Pleasantly surprised.

The AC machine was loud, and the fridge didnt have a little 'freezer' section, and the microwave was one of the shorter ones so had a hard time heating up my drink in my cup.

The young man who checked us in was absolutely fantastic. Very knowledgeable about the area and helpful explaining a piece of technology I was having issues with. His personality is perfect for interacting with the public.

I couldn't stay longer. The breakfast area could be set up a little better...get the coffee machine out of a congested corner. It would improve flow.

Location was great for the family we were in town visiting. The fridge was nice sized , chair was comfortable and I liked the bed I also thought the place smelled great The pet policy is fantastic, especially for someone whose dog sleeps never barks and goes with us everywhere

I don’t think all the renovations are quite complete. The shower faucet didn’t seem quite attached, they have new fancy toilets but the button was hard to push and option 2 didn’t seem to work at all.