Hyatt House Jersey City

Location was perfect , staff was pleasant and friendly. Breakfast was wonderful , room was nice and had a very comfortable bed...

First night of our stay after driving 14 hrs , we were put in a room directly above a construction crew that ran a jackhammer until 4am keeping us awake all night. I was to exhausted after driving to get them to change my room , so we just dealt with it, but the problem was the fact that they knew this work was being done and put us in that room not having the decency to put us as far away from it as possible. Did not try to offer any sort off compensation or discount really deplorable...

Spacious room, clean, very comfortable bed, well designed shower room with plenty of fluffy white towels. Terrific view of the Manhattan skyline a few steps from the hotel and good access to the PATH train and to the ferry as well.

Even though there was a very well equipped kitchen there were no cups/mugs provided and when we asked at the front desk for 2 they never appeared. The room overlooked where the tram/bus passed and stopped so the bell rings late at night and more annoyingly early morning. Although breakfast was meant to start at 06.30 - on our first morning nothing was available until 07.30. The second morning followed a wedding the night before, so it was clear that the staff couldn't cope with such an influx of guests.........more staff needed perhaps? Self-service breakfast buffet is rather shambolic although there is a wide variety to choose from so most tastes are catered for.

For us, this accommodation is a 10 because we have been there several times and there are good reasons for us to go back to this accommodation. One of the best reasons for us is that we have the view of the southern tip of Manhattan every morning at breakfast and in the evening when we come "home" again and every view every day every night is different and we have already photographed this view 1000 times. Sometimes we sit on the pier for hours or simply enjoy the view from our accommodation. And if we look to the right, there's the Statue of Liberty, all very close. You can't buy time, so you should enjoy it in a particularly valuable way and for us this accommodation and area is a place where we can do that particularly well. We will be back soon.

Of course there are also things that could be slowly improved now, especially after a long time and this accommodation has been around for several years. The breakfast buffet is manageable and unfortunately the daily omlets are no longer available and we could already remember cleaner tables, but the very friendly and helpful staff are happy to help spontaneously. A refresher would do the facility and floors just as well, but this fact also shows that a lot of people have already stayed at this accommodation and will certainly be happy to come back. But at some point it will perhaps become necessary sooner. Oh, and if you don't like trams, choose a room that isn't at the back of the building. Apparently, American streetcar drivers love their bell very much. You hear them all the time too.

Good location in the heart of Jersey City by the Hudson river overlooking the skyline of downtown Manhattan, breakfast was good, staff was great, the train is across the street from hotel, the path station takes you to lower Manhattan and in 5 minutes you are at the center of ground zero of the twin towers, for you information this building used to be a bank and in the "lobby" is the huge safe, so the real lobby is in the terrace or 13 floor.

The hotel don't clean rooms every day like every other hotel does, you have to let them know that you want to room clean and there's is no free parking, you have to pay $25.00 a day to park in the building across the street, and lighting it was only 1 lamp on the night tables.

One of the main features is the beautiful view from Exchange place, very close to the subway station of you want to go to New York, CVS pharmacy, Starbucks and restaurants nearby are a plus. I really enjoyed having a kitchenette in our room and the included breakfast is convenient.

One thing that could really improve is the sofabed mattresses. They are very uncomfortable, you can feel every spring on your back. Every guest in a room should be able to enjoy a comfortable sleep. I also think that the scrambled eggs at breakfast were a little undercooked, and I overheard some people commenting on the same, the felt very soggy.

It´s THE PLACE to stay in Jersey City. Perfectly located, fabulous rooftop and friendly service.

The location of the hotel is excellent. Within a 100m radius, there is a subway and a ferry to Manhattan. The view of Manhattan is breathtaking. The place is beautiful, peaceful, clean, and absolutely safe. Our room was very nicely and tastefully furnished. Everything was new, clean, functional, and comfortable. The option of parking in a covered parking garage across the street at a discounted price was also pleasant. The breakfast was typical hotel continental. There was plenty of food and a variety of options to choose from. I highly appreciate that the hotel had no unpleasant odors, and the towels and linens were fresh and fragrant. The hotel staff provides service at a high level. Thank you for that!

Very nice rooms. Great view from top where restaurant and lobby are.

Figuring out where to enter was a bit confusing. When I first entered lobby, no one was there to direct me to the elevators/top floor to check in. Nowhere to park car to check in. The entire floor smelled of marijuana including my room, but subsided after a few days.

The location was great for getting into the city. Took us a minute to figure out that the Path trains and the metro are separate 🤣 that was on us. The view of the city across the Hudson was fantastic. Breakfast offered a lot of food and a good variety and varied day by day. The beds were comfortable, sofa bed not so much. We had essentially 4 adults and at check in they upgraded us to a room with 2 queen and a sofa which helped a lot. Staff friendly and helpful. It was clean, it's also an older hotel, some things a little worn at the edges, some things loose, places dinged, but not more than you should expect.

Sofa bed could be comfier, update the fixtures and handles a little, really that's it. It was a great experience.

Location was great with stunning views of the Manhattan skyline from breakfast/dining room, very close to PATH station and direct service to World Trade Centre Oculus hub with onward travel to midtown and uptown. Room was really nice, with 2 queen beds and loads of space with modern decor and very clean. TV in room was great, with brilliant picture quality and selection of channels. Bathroom was brilliant with a large double power shower and very clean and spacious with ample hooks for towels etc. Our room had a slight view of the Hudson and over to the stunning skyline (we hadn't requested this) but a nice bonus. We had a fridge and microwave which was really handy. Desk area great and wi-fi easy to connect for all devices and really fast. Shops nearby with a CVS one block away and Five Guys and other such fast-food outlets within a block away. The train/tram to Jersey areas was literally outside the front door, and although we didn't end up going you could get to a large shopping mall Newport with cinema etc just a few stops away. Breakfast area was nice, and selection of breakfast was good, it could get a bit busy, and they could do with more tables in the area adjacent to the large windows with the view, but overall, a great breakfast experience. Would highly recommend and if I were to visit again would definitely stay here. Would highly recommend the roof top area, both daytime and night for views and atmosphere. Brilliant walks along the Hudson Harbourside area, not far to the Colgate clock and nearby ferry terminals also.

Nothing with the hotel or service, but at the time of our stay they had works outside repairing the pavement slabs, which was much needed as there were many loose and dangerous slabs but this detracted a bit from the experience of the area.