Friendly desk person, clean room, comfortable bed, good shower pressure and quick hot water; free ample parking. I didn't use kitchenette but it seemed well-equipped - burners, dishwasher and dishes, microwave, full size fridge. Big closet.

Odd things, like no hooks in bathroom to hang towels to dry, and bathrobes. Towels are in the cabinet on other side of bathroom from shower, so had to get towel first, and put it on back of toilet to reach after shower. No nightstand or charger on my side of bed, so I had to put phone and glasses on floor, and glass of water across room rather than on nightstand, which was rather inconvenient for what I thought was a higher price than I'd usually pay in Buffalo.

Great accommodating staff. Liked the coffee and creamers downstairs and the small book selection in the lobby.

Need to have a box of kleenex in the bathroom. Th maid service should come around for basic things each morning. If not-why are we tipping them. Or why not just stay at an airbnb where there is no service. i expect cleaning service, bed made in any hotel.

No breakfast available. Would be nice. Third time staying there. Free laundry is nice. Staff is friendly.

AC/Heat hard to regulate. Ice maker in fridge not working. Not that big a deal. Ice available on lower level.

It was very clean, staff was exceptional and front disk was available 24 hours, The free washing machine, gym. free car parking, 24 hour Complimentary tea and coffee in the lobby, and the connecting rooms.

no breakfast available

we only stayed one night but if I was staying a week or more, we would have liked the efficiency in the room. it was very clean. Employees at front desk were very friendly and helpful.

The only thing I can think of was maybe having hand soap in the kitchen area (but not that important) and more importantly have a place to hang towels in the bathroom and a hook on the door for clothes. The tub had a couple of stains but nothing major.

There was always a disabled parking space available. Free laundry. The new place was clean and pretty.

Everything was ok

Great location, close to highway & stores. Friendly, helpful staff.

Room was too hot or too cold, couldn't get temperature right, especially at night. Room not cleaned daily like a regular hotel.

I liked soap, shampoo and conditioner dispenser in the shower. I think it is less wasteful and quality was excellent! Great bedding covers made of cotton and tasteful top cover keeps traveler comfy. Room was spacious and comfortable with sink and refrigerator that I used and appreciated.

AC blowing toward beds and being impossible to set it slightly up. We found under the desk some black strange objects that we couldn't recognize, which gave us impression that the cleaning crew missed that area.

The staff made all the difference on our entire experience. Well done by all ! The location was a perfect distance to the falls and food choices were excellent nearby.

I enjoyed everything, there was nothing i could suggest to improve our stay.👍

it was clean and the room was space

The only complaint I have is that the tub was very slippery and should have some sort of liner or decals for safety.