Homewood Suites by Hilton Carle Place - Garden City, NY

Hotel was great, it served well.

I was really pissed to learn that because I booked through Booking.com I would not be able to receive Hilton honors points. I won’t make that mistake again.

nice, clean, spacious hotel, rooms were modern style and very comfortable. Breakfast in my opinion was excellent, scrambled eggs, sausages, hash browns, pancakes, French toast, waffle machine, oatmeal, cereal, nice fresh OJ

Kitchen area was tired and let down the overall impression of the room, but was not an issue. Coffee at breakfast was not the best, shame the waffle machine was not available each day.

there was good variety to the breakfasts, as we were there for 10 days and the place was convenient to where we needed to be.

lack of information in the rooms outlining the hotel facilities, how to access internet and room care, as well as local facilities. they said it was due to covid, but they could have at least had some copies to share. getting the room cleaned was much harder than it should have been. the room also had exposed carpet tacks and the mattress was not on the frame correctly which left part of the frame exposed so there were painful hazards in the room and we had to call for help to get it fixed.

The property has everything included, no hidden extras: pool, gym, daily breakfast and roomy rooms that have cooking facilities and lounge area as well as bedroom. Walking distance to shops and restaurants.

you have to request your room cleaned, they won’t do automatically. But you can request daily at reception each day.

Breakfast was buffet style which was fine for us. The room was sizable and clean. The printer in the business center could not be connected to the PC's so I had to ask the front desk to print out some show tickets for me. The front desk staff was friendly and obliged.

The refrigerator was on the loud side when running. There were some issues getting hot water to the bathroom sink. Turning the valve underneath gave either luke warm water or scalding hot water so it was difficult to regulate. There was a TV in the living room and the bedroom. The cable interfaces were different as was the channel availability which was kind of frustrating. Housekeeping would make beds and swap towels on the 4th day, but wouldn't change sheets until the 5th day. That seemed very odd. We didn't bother requesting the new sheets.

The staff that I interacted with were wonderful! However, my suite was way too far from the elevators. I am using a cane at this time so just getting out of and back to the suite was horrible! While I don’t know where you would put it, the building definitely needs an additional set of elevators.

The extreme distance to the elevators.

The calm and comfront of my room and breakfast was amazing

Children were in the pool unsupervised, Witj Running noses, which caused me to take my medically fragile toddler out of the poo.. And still when I got home I was sick and I definitely knew it was from that pool... i mean, the children were eating snacks in the pool, and all with no adult.. foods were actually floating in the pool, very disgusting

Xavier and Ruth really really really need to be commended and have honorable mention!! Xavier and Ruth made sure my entire stay from check in, last week Nov 29th thru Dec 2nd & this week Dec 8th thru Dec 10th, to check out was an EXCELLENT Customer Experience. I was greeted, they were flexible with my requests for a particular style of layout and floor. Xavier was relatable and he shared personal stories which helped to ease my anxieties and answered some of my questions while I was traveling for work between NY and NC. Ruth was nurturing and accommodated my requests to set aside breakfast for me and my family. Both Xavier and Ruth embodied compassion and they were both committed to making sure that my guest experience was top notch, from the beginning of my stay through the end. I was so happy and comfortable at Homewoods that I even extended my stay, and that was a direct result of both Xavier’s and Ruth’s hospitality and efforts. Thank you Homewoods for hiring the best people for the job, such as Ruth & Xavier! They both truly gave me an unforgettable time at your Hotel.

Love the suite experience. The treadmills were clean and well kept. Woyld have liked fresh towels and room coffee supplied daily but I can deal. Would have been nice to have friendlier faces at the front desk. I have been there when they are more friendly and accomodating. This crew was just there to do the bare min I think

See above...the staff was least friendly that has ever been there :(

The location is great, there are tons of shops and restaurants in the area. The staff was welcoming and attentive. The rooms were tidy, nice and had great amenities. I would definitely stay again if I was visiting the area for another concert.

The only thing I would change is, I'd like the pool to be open later.