We like the room. We like breakfast.

We came to stay in the hotel for 7 nights after reading good recommendations about the hotel. We asked to be on a high floor as much as possible. When we checked in early in the morning we were given a low floor. We asked the employee at check in to get a higher floor because we knew the noise from the road would be very loud and he claimed there was no other option. We were very disappointed with his attitude. After we returned in the afternoon to get the rooms we were greeted by another employee who easily found us suitable rooms on a higher floor.

Nice rooms with large beds - some of the largest in NYC, good showers, awesome check-in staff, fun bar for nighttime libations (although I wish the bar was open later).

The free breakfast was a nice touch, but the process of getting in there was chaotic. There were huge lines every morning, making it difficult to get in, even on a weekday. We actually skipped it most mornings. The elevators in the morning are basically useless as everyone was trying to get downstairs. One of the elevators was broken and people were trapped inside. Took 10-15 minutes to get downstairs from the 17th floor. We ended up using the stairs.

The hotel is in a good location. Staff is helpful and friendly, and the included breakfast buffet is very good. The room was typical compact Manhattan size, but the beds were high enough to store bags underneath, which was very helpful.

The design of the bathroom was not good. The bathroom door was a sliding door with NO lock. Furthermore, the wall between the shower/bathroom and the rest of the room was semi-see through. So when someone took a shower, everyone in the rest of the room could see that person's silhouette. I have no idea why someone would design a bathroom/shower this way.

clean, easy to check in

none of the breakfast items had allergy labels and it was not clear whether they provided any vegan options other than fruit. breakfast staff were not helpful when asked.

clean, efficient and great location

busy breakfast

Friendly staff, very accommodating to our needs

The breakfast buffet is good but the lines are long and quite crowded, try catch an early time and you’ll be fine

Excellent all round experience

Bar staff can be very abrupt, but rest of staff excellent

The hotel is big and busy but has plenty of staff to look after you. The rooms are big and clean and the bathroom and shower all worked well. We were lucky enough to have a balcony in our room. The Breakfast is really good they have everything covered and if you need anything (like a cab to the airport or some theatre tickets) then the concierge will look after you well.

The queue for breakfast can take 10 minutes to get sat down but well worth waiting. It looks long but it moves quickly and the staff are efficient and make sure that you do not have to wait too long.

Location is perfect for a visitor to Manhattan with short walks to many attractions, with Times Square / Broadway almost on your doorstep. Hotel was modern, well presented and clean with a nice cocktail bar and a handy mini-deli off of reception. Rooms are well cleaned with good sheets on a comfy bed and towels. Breakfast is excellent and plentiful.

Rooms are a little small and although the shower room is a decent size and has a good sized and quality shower (no bath), it follows the trend of an opaque glass wall and sliding glass door rather than a a real partition wall and solid door which I prefer. Although the the breakfast queue moves fairly quickly, at peak times it has to be split away to avoid clogging the lobby lift area.

the location was amazing. the property was beautiful and updated and kept clean. the breakfast buffet was excellent and always kept stocked on food. the staff were so helpful and extremely kind. The room was spacious and comfortable.

there was no microwave in the room or anywhere on the property to heat up any food. most hotels have microwaves downstairs for guest use if there are none provided in the rooms. the mini fridge did not have a freezer compartment in it. I am breastfeeding and had milk that needed to be frozen. I had to waste it due to this. The air in the room would allow you to set it to as low as 65 degrees, but it would not go below 73 degrees. it was very hot. I had to keep opening the window and turning off the unit to allow it to cool in the room. The shower leaked and did not completely close. the shower wasn’t that big of a deal, we just put towels close to the door to prevent it from leaking into the room.