When my husband & I checked in, there was a woman & 2 men who were absolutely wonderful! They were professional & kind. We loved our room & it was so clean!

At 6AM when my husband came down for coffee, it was not ready & the younger male employee was sleeping at the table. He had to come back & when he did, the coffee was cold & gross. Then upon check out, the same male employee was cold & there was a problem apparently with our card & then he did apologize saying it was his fault. Wasn't pleasant with check out but because of check in & our room, we would try once again to stay.

Our room was very clean and the beds were extra comfortable. We used the pool and workout facilities while we stayed as well and we were very happy with the cleanliness of both. We got a great nights sleep since this is just a few miles from the airport and there was no outside noise at all.

The only negative thing we experienced was that the oven had broken so the hot breakfast did not include eggs, bacon or sausage. The rest of the breakfast made up for it though and things happen so thats why overall I gave it a 9 out of 10

The location and breakfast. The size of the rooms. There are plenty of restaurants within two to three miles. Walking distance to an ice cream shop.

The traffic on Niagara Falls Blvd can get pretty busy. But, my hotel stay was wonderful.

Breakfast was very good. We were going to Riviera Theater which was very close to hotel. Young man at front desk was very helpful in giving us directions. Any staff we came in touch with were friendly and very accommodating.

Had trouble closing shower door

The Hotel was great clean super friendly staff my only compliant is there is no sound proofing. We could hear everything down the hall, above us and outside.

The Hotel was great clean super friendly staff my only compliant is there is no sound proofing. We could hear everything down the hall, above us and outside.

The staff, the manager was amazing. Due to covid and no one wanting to work she was under staffed. The manager was cleaning rooms, answering the phone, checking people in and serving breakfast. She needs a bonus!!!!!

The room was dirty when we checked in. Noodles on the floor, ketchup on the floor. We did not complain because the manager and staff were doing all they could. Their was also a wedding or something going on. We have small kids and could not sleep due to noise. The banging and yelling stopped about 2 am but started back up at 7 am the entire weekend we were their. We called down and complained about noise and told staff when we left but still did not help.

Everything was very comfortable and staff was very kind.

Nothing bad to say just some plugs didn't function properly in our first room but they accommodated us quickly to a new room.

Ambiance and soft bed

The chargers for our cellphones were not working right. As garden communicators, we needed to keep our devices charged. The outlets threw us a curveballs by either not working due to the light switch turning off all the power on that wall.

The location and nearby restaurants. Good breakfast

The room was not very clean. We did not notice at first. But then we discovered some sticky material on one section of the floor. Under the bed , there was a lid of a bottle. There was also no hair dryer in the bathroom then we asked the management and one lady from the hotel management came and gave one. Same thing happened with coffee cups and condiments like sugar and cream. The breakfast was good on both mornings that we were there but there was only one employee working there. For him/her it was very rush even with small number of hotel guests. I will not hold that against the employee though.

The bed was very comfortable. Slept great.

Hallways could use a vacuum. Our bathroom had women's hair on the floor. I cleaned it myself with one of the wash cloths and toilet paper.