The staff was very pleasant. I interacted with two receptionists, breakfast attendant and cleaning staff. Everything was neat and clean. Tub was perfect to have a nice hot soak at the end of a long drive. Very spacious room and there was lots of parking! I was pleased with how quiet it was considering how close it is to the interstate. I did pick a first floor room and the receptionist told me that's probably the quietest floor, so good choice, and it was. Since I was traveling, I wanted something near the interstate that wasn't outrageously expensive. Score on both accounts!!!

Minor issue was trying to get the room dark enough. Some things emit a lot of light just naturally, closing the bathroom door helped with the outlet. I also turned the alarm clock away from me and made sure the master light switch was off. Since I was in an end room, there was a big window. The privacy shade and regular shade did a pretty good job.

Staff was so kind and amiable making sure that even though the booking.com reservation didn’t give us the correct room they fixed everything and were so helpful. The room and facility was brand new, sparkling clean and packed with every amenity we could’ve possibly needed. The fire pit out front was great to relax by in the evening with some wine!

Although it sounds inconsequential, you always rely on the hotel to have a good pillow so you do not bring your own. Unfortunately these pillows were very deflated to the point that I had to stack two to try to sleep in a normal fashion. Left me tossing and turning throughout the night on what was actually a very comfortable bed. Kind of a shame.

The hotel is new, it’s super clean, the room is quiet and the bed was so comfortable! The staff is so friendly, the breakfast was better than most hotel breakfast choices! The location was perfect and convenient for Biltmore which was only a few miles away

Nothing negative at all

The hotel was relatively new and quite clean. Erica at the front desk dealt with an unexpected mishap over breakfast amazingly so it was not at all an issue for the guests. She also went out of her way to hold refrigerated items for me while I stayed later at the hotel to work. It was an excellent experience!

I really liked the full kitchen (fridge, microwave, dishwasher, sink, etc.). They had every basic utensil and tool I needed to make my own meal, and they had a wide variety of dining options nearby. The location is perfect and the room felt like brand new.

The staff always seemed a little disinterested; they rarely spoke to me unless if I spoke first, and sometimes I felt like I was bothering them when they had a question. Also, one of the front desk people was incredibly ill and looked like she needed to be in a hospital (lots of constant coughing, difficulty breathing, sneezing, blowing nose on and on and on, I really hope she'll be okay).

The facility was great. I'd definitely stay here again. One of the women at the front desk, Erica I believe, was extremely friendly and helpful. I love the way she greeted people as they came into the hotel. Super chatty, but in a friendly, non annoying way. I was sorry she wasn't on duty when I left. She gave me great suggestions.

The only thing I didn't like was that I should have stayed longer. And maybe the wi-fi room fee but I'm nitpicking.

Loved this place stayed for 2 days and we cant say enough good things . The pool could have been a bit warmer but the people were so friendly the breakfast so good! Rooms were amazing!

The breakfast was good except I'm used to making my own waffles but they had them pre-made and they were okay. The view was perfect and the room was updated and clean. I enjoyed the indoor pool. The location was spot on right off I-40. Wish I had the time to sit outside at the firepit but it rained. Love the checkout time being at 12:00 pm. The retracting blinds was a plus instead of curtains.

Would like to make my own waffles. I didn't travel with my pet on this visit and feel like the additional charge is a little excessive. Would like to check in earlier than 3:00 pm. Sorry, its hard to think of anything else I didn't like.

updated and clean!

nothing, I was very impressed!

Great location. Close to attractions.