Great stay. Very comfortable bed; great sized room; nice, HOT water for the shower with a nice heavy water stream. The breakfast was great. My only (very minor) comment is that breakfast is 7 to 10 am, but we didn’t know that during the week it was only til 9. After loading our car to leave, we went inside for a nice breakfast at 930 only to find everything cleaned out. The staff was so nice, though, and quickly made a fresh pot of coffee for us! All in all it was a wonderful stay.

Nothing

We loved the trundle bed couch for our toddler who rolls non-stop. It worked really well for her! We also loved the heated pool (worked great to get toddler energy out when it was chilly outside). Location was great, central to shopping/entertainment/food. Staff were all very friendly and helpful.

Breakfast wasn’t anything special, my husband actually ended up picking something up after we left that morning.

Location was nice,

Spring Hill suites is my normal travel brand, this one is not as updated as others. No phone charging plugs in one side of the bed. Tv small and outdated. There were cup stains on the night stand from previous guest. Room was not wiped down.

We stayed here for the purpose of going to a concert at PNC Music Pavilion. It was super convenient to the venue. We also liked that it is close to Concord Mills, UNC Charlotte and an easy drive to uptown Charlotte. The room was very spacious and comfortable. The bed was very comfortable and the room was very clean.

This did not bother me, but I could see some folks having difficulty sleeping with the very near traffic noise. The hotel is very close to the highway. The elevators seem a little sketchy.

The staff was awesome. Loved the heated pool. The location was really good, right next ro the mall. I loved that it was non smoking, but had the benches outside for smokers. I could enjoy the morning breeze with a cup of coffee & vape or smoke..& did not have to smell it in the room or hotel.

I didnt like that the waffle iron only came out on the weekends (sat/sun) and I had a room with a king bed but it seemed a tad bit crowded. Also didnt like the entryway just before the bathroom where the sink was didnt have a door. The sink was separate from the bathroom/shower.

The hotel is clean, modern, and the staff was welcoming and friendly. It’s got shopping and great restaurants all around it, so the location was perfect.

It is LOUD. The hotel is very close to the highway and you can hear the traffic. I’d stay there again, but I’d ask to be at the end of building away from the noise.

We were pleasantly surprised how spacious the king suite was. And the sleep sofa was very comfortable for my Mom.

Location and overall confront

House keeping came on Friday but didn't finish the normal routine trash was not removed or dirty towels or bed made was every other day it's like they started and didn't get time to finish was good everywhere day.

The property was very clean, The staff were very friendly , Every time I visit Charlotte I will be staying with them

Very friendly and helpful staff. The place was spotless in my opinion.

Some confusion with housekeeping when our room was almost skipped despite not having a DND sign showing. But they took care of it right away. The hotel could use an ATM machine.