Hilton Garden Inn West Chester

Great location, staff was nice. Best part it was quiet, had a sign when you got off the elevator to each floor, entering quiet area . Keurge coffee machine perfect. Rooms were nice.

Pillows were terrible. Sore neck. They were very soft, no support. Also coffee provided in the room was old, keurge cups tops were flat, can tell if there fresh if tops have bubble. Went and bought keurge cups at the store.

Our room was quiet and clean. The hotel was close to the assisted living facility where our uncle is living; so, visiting with him was easily available.

Our request for a first floor room was not met. When checking in, I reminded the desk person that I had booked a first floor room. I was told no first floor rooms were available, and was asked if I book through a third party. That makes me wonder if requests booked through booking.com are second tier to those who book directly with Hilton. We were accommodated with a second floor room. Since our stay was only one night, it was fine. Had we been staying longer, it would have been a bigger issue.

I did not like how booking.com treated me they double-booked me by mistake and they are not refunding my other money they gave me two rooms instead of one they canceled the other room and I never got refunded for it I've been trying to get this straightened out since the very first time that I talk 2 you guys and have spoken to four different Representatives with no help whatsoever I will never ever use booking.com again and I have no references or anything nice to say about it all I do is get a run around

Newer hotel, excellently maintained and squeeky clean! Friendly and helpful front desk staff, comfortable beds and pet-friendly; what more could you ask for?

Dog and/or goose poop just outside the back door (looked like it had been there a while ).

This was my first time staying at a Hilton Garden Inn. I am very pleased with my stay. Very clean. Great room. Great bed. Great shower. I had a plumbing issue and they moved me to another room and offered a generous discount for the trouble. My only negative comments would be no hot tub and $10.00 breakfast. Even made to order was not worth the money especially with Bob Evens right down the street. Overall had a fantastic stay.

room size was nice nice amenities in the room bed was comfortable staff was courteous many restaurant options in the area

some traffic noise breakfast with a steep charge tub/shower was below standards

The property inside and out was beautifully taken care of and clean. All the staff were friendly and terrific. I am definitely staying again in the future

One of the staff members was not helpful. He needs to improve his customer approach. The other three staff were extremely helpful and courteous.

Woman working in restaurant was extremely nice. I arrived 5 minutes late for breakfast, yet she offered to make me breakfast very gladly. It was excellent customer service.

Pillows were very flat, thus hard and low. Very uncomfortable. Also, no extra pillow in closet.

guest service, the hotel was so clean the staff was very polite and helpful. the kids loved the fact we could have our puppies stay with us