Hampton Inn & Suites New Castle, PA

Clean, updated, comfortable and quiet

Honestly, the only thing that was odd was when checked in. It was late @10pm and apparently change of shift. The new clerk, a young lady, seemed very abrupt when she asked us to wait because she just started her shift. Although certainly I understand a change of shift, but the communication could have been more pleasant. Now that being said, we had an issue with our AC, and she was very happy to come help us! As it turned out, it was our error anyway!

The hotel was very nice - breakfast was nice, the room was nice. Very clean.

There were a bunch of kids swimming in the pool Saturday night and 3 teen girls came in and started doing flips, back flips, and dives into the 5ft pool. I asked them to stop once, but they didn't listen, so then I contacted the front desk. She came in once and asked them to stop and they did temporarily, but then their guardian (father?) came in and gave them permission to do it again. I contacted the front desk again, and, in her defense, she did come in and speak with the adult, but he said that he assumed responsibility for them, so they were permitted to continue. Personally, I think they should have been asked to leave the pool after being warned once. Not only was it incredibly dangerous for the girls themselves, but it was dangerous for the other kids in the pool as well.

Comfortable and i could rest..love the king size bed..watched tv and loved the shower. Room was very neat and clean! Staff very kind and accommodating.i had forgot my plug for my phone and the help desk let me borrow one. :) thankful for the location it is across the street from my work.

One lamp didn't have a lightbulb..that was the only issue. I do wish that it didn't cost so much for one person to stay..i understand people ruining property..i would never do that. But to charge 120 a person and then an additional 30 -40 dollars on top is a lot to charge at one time. For one person.. and the people get mad because you book through a third party..i do that because of reduced rate and if i did talk to a person to reserve a room it is someone fron another state..not at that property..and told me i could pay cash when i could not. So ever since..i book online.

Staff were very friendly and helpful. Marie went above and beyond to assist us in anything we needed. Minnie was very helpful also. Also the lady serving breakfast was very nice and talked and laughed with us. Hotel was very clean, room was very nice also. We did notice the cable connection in back of television didn't connect tightly, but we let the desk know so it could be checked on.

Really there wasn't anything we didn't like.

The receptionists were both nice. Diana, (I believe that was her name) who was the receptionist both nights, was outstanding!! She went overboard to be helpful and friendly. I can't say enough good things about her. She deserves praise and a raise!!

I realize because of worker shortage that box breakfasts were the only option, but they were terrible! A cold, hard cellophane wrapped bagel, pink, artificial-tasting strawberry yogurt, and unappealing, pealed hardboiled eggs in cellophane...yuk! Inedible. Few of the clients observed the mask requirements. Not Hampton Inn's fault and not enforced, but so typically outrageous of many parts of the country! I realize it is unfair to ask establishments to enforce it, but then why bother to "require" masks?

it was clean, the staff was friendly, and the location was perfect for what we needed.

There was an issue with my reservation, I was told I would pay for my stay when I got there, my card was used and it had expired the month before. So they gave away the room with two beds and put us in a king room with a pull out couch.

Nice selection, workers were efficient and super friendly

Refrigerator in one of the rooms had a lot of water leaking on the floor we reported it, the cover of the drain was off in the hot tub and I scraped my toe ( not seriously)

The bed super comfortable! The shower was clean and very roomy..I liked behind the full length mirror, was the closet with ironing board and iron if i needed it. Coffee maker with coffee and condiments hit the spot when I was cold. Desk and chair were comfortable for a bigger person to sit. I appreciated the shampoo, conditioner, mouthwash and soap because I forgot mine at home. The staff was very helpful, Appreciated Maria calling my room and helping explain how I can use my Hilton honors. I loved having somewhere safe to stay when the weather is not good and I can't go home. And everyone is nice there. Never encountered anyone unkind.

Staff was friendly, room was clean and spacious, price was excellent, and the free breakfast had a lot of great options. Bed and pillows were VERY comfortable too! The hotel is also easy to get to and conveniently located next to a Sheetz.

The pool was very clean

We paid 206 to not even stay 24hrs (check in is at 3 check out is 12 that’s not even 24hrs). I feel like it should have been cheaper.