We LOVED our stay at the Chestnut Hill Hotel. The room was very quiet and every comfort need was anticipated and provided, including an umbrella in the closet (this was a first for me- just wow!). The bed and pillows were plush as expected and the bathroom was also well-appointed. Fascinating historical photographs of the Chestnut Hill and greater Philadelphia área covered the walls in the hallways. Breakfast was great, and we loved the brewery and market right next door. Calva and Michelle were particular staff who stood out as genuinely friendly and helpful. We felt pampered, and would give our highest recommendation for this hotel!

I can’t think of one thing we didn’t like!

Even though there was a problem with the lock on the room door, the staff was amazing in making sure that we could get in and out of the room until it was fixed. The room itself was stunning- it looked modern, but kept true to the historical feel of the building. It was so nice that we booked an extra day.

There wasn't a lot of parking available since you're fighting against the Market and restaurants that are nearby. But this was only a slight annoyance, and the neighborhood, staff, and room all made up for it.

friendly staff, clean rooms

not really the properties fault, but all of the adjacent restaurants/pubs close way too early we returned from a show at the nearby Keswick theater at 10pm planning to have a late dinner & drink, but everything was closed. annoying since the hotel website mentions “ late night drinks “ but the down stairs bar they referred to close’s early

This hotel is in a great location and my room was lovely - however I read that there are some rooms that are small and lucky mine was not. My bed was really comfortable!

The staff were inconsistent - some were not very friendly at all! The woman who checked me in was rather robotic. Other staff were very nice!

The room was large, airy, and attractively decorated. The bed was super-comfortable and there was a Nespresso machine, always a favorite. Breakfast was decent (continental style). The neighborhood couldn't be better--restaurants, lovely shops, old buildings and all that Germantown atmosphere.

The area was absolutely beautiful! Everything you need within walking distance. The hotel itself was also very beautiful.

The complimentary breakfast could use some work. Expired creamer pods and expired (had chunks!!) half and half. Only wanted coffee and couldn't even get that.

This hotel beyond our expectations. In one of the most cute quaint towns and the hotel itself it’s like a huge old house that is limited on rooms but he’s sure not limited on quality, comfort, and charm. One of their employees Billie went above and beyond expectations to gather things that we needed. But, all the employees were very hospitable, friendly, professional and helpful. We chose a king Suite 1 bedroom which was extremely spacious and comfortable. The breakfast was the usual hotel type breakfast but that is plenty when you’re traveling. They even serve you on China, silver and linen napkins. Very quaint and charming. The germantown has many special things to offer. Yes, it might be a bit distance from downtown Philadelphia but all you have to do is hop on the subway and get you right there or if you have a car do not hesitate to choose this queen charming little hotel. The parking is free. We can’t state enough how much we enjoyed our stay and if we’re in the area again there is no doubt that we will be booking at the Chestnut Hill hotel

The location was great. It looked like it came out of a hallmark Christmas movie.

The only thing I think could be improved if there was some outdoor setting reserved for guests only to read etc. There is a lot of outdoor seating but it appears to belong to both restaurants.

The staff were absolutely amazing. So friendly and helpful and client focused. Ritz Carlton level staff in a quaint and charming boutique hotel. Complimentary parking and breakfast and very pet friendly with a reasonable charge for pet.

WiFi was very slow. Otherwise it was a perfect experience.

I loved the location, atmosphere, staff, and room. I was pleasantly surprised about the appearance of the hotel inside because of how the block of buildings look. The community reminded me of Charles Street years ago in downtown Baltimore, I will come to stay there again when I have more time to deplore the community and enjoy the restaurants, the market and shops in Germantown.

The length of time I could stay.