The staff was superb. TARA, in particular, was soooo helpful & compassionate. I have a very bad knee & back. Walking is painful. For some reason, despite my request for close proximity to the elevator, my room quite far from it, & my spinner bag wasn't rolling well on the carpet. Tara was on the floor w/ a housekeeping cart, saw me struggling, called the desk to change my room to one right next to elevator, & put my bag inside the room for me. OUTSTANDING!

Parking for old folks & handicapped people isn't very easy.

I wish there was an option for scrambled eggs. We don’t eat pork and all of the egg options had pork on them. Or they were egg whites with veggies which my husband doesn’t eat lol. We did enjoy the hot tub and pool area.

We didn’t know the hotel was being remodeled. It would have been to know ahead of time, however, other than the smell of paint and no carpet at the elevators on our floor, it wasn’t an inconvenience. The shower setup was strange to us, half of a glass door with no way to keep the water off of the floor. Is that normal?

Well placed, with plenty of shops and bars/restaurants close by - we went to Stonehouse Pizza, which was very nice. Reasonably priced, good size room, comfy bed - a useful one night stopover on the drive from Niagara-On-The- Lake to Washington DC. Free parking in the handy car park next door. Nice to see dogs everywhere we went, in the lifts and hallways.

Fridge was so noisy we had to disconnect it! Told the receptionist when we left and she said she'd get it looked at, apologised and gave me a free pack from the food/drink area.

Shower was great! Breakfast was very good. Many of the choices were gone unless you were very early to breakfast.

Continued availability of cooked food for breakfast longer into the breakfast. Hot breakfast sandwiches were so-so. Waffles were appreciated.

I stay here every year. I love the fact that I can cook with an oven. Love the location of the hotel being so close to shopping. Staff is wonderful. Love the breakfasts and the get together evenings that the hotel sponsors.

There was a very minimal amount of kitchenware and we only had three glasses in the kitchen. The kitchen garbage bags are extremely flimsy. We brought our own so no worries but still. No dressers to put clothing in any of the bedrooms. The oven was in need of a good cleaning in the oven part but it worked well.

this was one of the best hotels in past 10 years at least . I love traveling and discovering new cities and state, I’m being in so many hotels across US and Europe, this was wow, I was impressed by lay out, cleaness and full kitchen, for the price I’m paying per night , I will definitely recommend this hotel and I will book again and again every time I’m traveling from Boston to Ohio .

M/A

The layout of the room was great. Exceptionally clean. Beds were so comfortable! Staff was great as well. Almost booked another night just because we didn't want to leave!

That we only stayed one night!

Staff was wonderful! Room was spacious and clean. Breakfast was pretty decent. Perfect location!

The hot tub had band aids in it. I think staff should check on it more. I did advise them and they were nice about it but I had to clean it up myself.

Amazing free breakfast, very relaxing hot tub and swimming pool. Kind and friendly staff. Coffee bar with free home made cookies. Free parking. Large and spacious rooms. Comfortable beds. Kitchenette in room was very useful.

Charge too much for pets

beautiful and relaxed. surprised that the suite actually had a full kitchen. it was wonderful. breakfast had excellent selection of items that included healthy choices

mattress was a little too firm