It was clean, updated and comfortable. We had a king sized room with lots of space. The entry space between the door and the inside wall was recessed so you could get your luggage in without a struggle. The staff was very pleasant and helpful. They have full bottles of shampoo/conditioner/body wash in the shower!

Oh my… the breakfast! It was cold even at 8 AM. The biscuits were cold but could be heated in the microwave. The gravy was cold. Children were grabbing bacon with bare hands (but that is on the parents, not the hotel). The dining space was small. The walk-in shower was narrow and the holder for the shampoo/conditioner/body wash was awkwardly place. Definitely not a deal breaker, just poor design.

The staff was incredible, the hotel was so clean, and the breakfast was very good.

It would have been perfect except for the mattresses, they were hard as a board. I could not sleep on them at all. The sweet girl at the desk found me a chair in the lobby and drug it to my room at 3 in the morning. I slept in the chair for 3 nights. I love your hotel & I had 6 other family members reserve a room also. But unless something changes with the mattresses, (maybe a nice topper?) I will not be able to stay there again, and that is unfortunate.

Loved the professional modern look. Just stayed overnight. There was a sign in the room that stated the price of items in the room. I thought that was a clever way of stating this is how much you will pay for items taken. I loved the pillows so instead of just taking them I requested to buy them and ended up buying 2 of them for $17.50 a piece. I thought that was nice that purchasing items was a choice. Super comfy pillows.

Although helpful, the lady at the front desk seemed like she was bothered by my request.

Clean, great breakfast and coffee bar, modern/up to date, love the Dove personal care products and shower

Our body wash bottle was empty, it was kinda frustrating to find out halfway through my shower that I didn't have body wash. Sheets weren't in the room for the pull out sofa bed. I was too tired after traveling to go search for them, We just used a blanket for a mattress cover. We went for breakfast at 845 and put our belongings in our vehicle. We came back to find our room being cleaned for the next person, checkout was posted to be at 11. We didn't have access to our room until 11.

The hotel was tucked away in a quiet part of the city. Not too busy and felt safe. It was about 10-15 min from all major attractions on lookout mountain and within half an hour or less of attractions closer to the downtown area. Staff was very friendly and the room was clean and comfortable. The breakfast was good and there were several hot and cold options. We also enjoyed the pool.

Nothing! We had an excellent stay.

The room was very clean and comfortable. We were provided fresh towels each day. Free parking and easy access to both downtown Chattanooga and the touristy attractions. The hotel is also pet friendly.

The breakfast was pretty basic. There was a pancake machine, powered eggs, sausage patties, biscuits, bagels and white bread for toast. There were instant grits and oatmeal packets, yogurt and assorted juices, coffee and tea. It was all processed foods and the only fresh fruit was some sad looking apples. We ate it each day as it's nice to save a few bucks on breakfast if you can. Especially, if you have kids.

Location was clean and close to all the things we wanted to do.

The lady who is there in the morning is very nice and helpful, but the one who is there in the evening is there if you need something, doing her job, but she glares at you, and is somewhat unfriendly. Satellite TV kept going out, and our keys stopped working the second evening into our three day stay. Had to go all the way back down to front desk from our fourth floor room to get them working again. The bed was horrible. That is why there is a low score for comfort. I had to go buy a body pillow to be able to sleep in that bed. If you like sleeping on a firm board, it's good. If you want soft and comfy, comfy is not what we got in the two double beds. Don't know about king size.

the location was great & the price was exceptional. the cleanliness & complementary breakfast was exemplary!

one of the reasons we booked this hotel was because of the price & the fact that it had a pool. we were not informed that the pool was not accessible, but when we went to ask for assistance to get into the pool, we were told it was supposed to be open now, but wasn’t able to be used due to delayed service of the pool people not coming to vacuum out the bottom of the pool. we were disappointed that we were not informed prior nor was there any signage letting us know the pool wasn’t open yet. also, there should be separation of rooms or soundproof rooms for those who bring pets & those who do not. there were several times where dogs would go crazy barking in the middle of the night, & we would hear it in our room.

Did not have breakfast. Left before 6:00 AM. Room was very clean and comfortable. Staff (1) was friendly & efficient.

2nd time I have left this complaint... the dog park needs work. The gate lock doesn't work properly. There is an opening in one corner. A park bench stands on end blocking the opening. No bench to sit on now. We stay in this hotel because it's dog friendly. Please repair this.

Clean hotel and well lit parking lot. Close to lookout mountain but not too far away from the city.

We have stayed here twice. Once in a double queen room and once in a king. The double queen was excellent. No issues. The only issues in the king room were the metal box bed frame the creaked and the shower leaked unless handle cranked tight. Minor issues. Otherwise we really like this hotel.