Holiday Inn Express Hotel & Suites Jackson Northeast, an IHG Hotel

The hotel was exceptionally clean. The staff was friendly, courteous, and easily accessible. The pool was pristine with plenty of chairs, umbrellas, and pool towels. During our 3-night stay, we saw housekeeping disinfecting and thoroughly cleaning rooms as other guests checked out. Breakfast -included with our stay- was excellent!! Hot biscuits/gravy, eggs, and 2 choices of sausage were available every day. Hot cinnamon rolls, bagels, muffins and toast were also available daily as well as cereals, yogurt, fruit, and oatmeal. The styrofoam plates and grab-n-go tote bags made for quick on the go breakfast choices as well. This was by far one of the best hotel breakfasts we’ve experienced. The location was very convenient-located right off the interstate and with ample fast food options nearby. In spite of the interstate being so close, the hotel was very quiet. We will definitely stay at this location again.

I highly recommend this hotel! Comfortable bed! Breakfast freshly made and ample food for anyone. (although, I'm allergic to many food items. I wish they would have made fresh oatmeal) I was able to eat fresh fruit. Upon, arrival we were given a welcome bag that contained a snack and a bottle of water. We had driven 15 hours before choosing this hotel. Just that bottle of water makes the difference from other hotels.

One of the receptionists would not look at me when I asked her a question. She did answer it but I thought it was not very professional.

Breakfast was out of certain foods I wanted.

I was getting off the elevator to go to breakfast and was met by a cleaning cart trying to enter…I couldn’t get out of the elevator. I politely said “excuse me, I need to get off first “ the employee said just a second, I can fit. I said well I need to get out first, she kept saying, no, I can fit. I again said, no, I need to get out first before you come in and then I made my way out. She was not happy and went off on a rant as the elevator closed. Maybe someone should tell her to let people off the elevator before she enters with a huge cart.

It was the typical Holiday Inn Express experience. I like that it's consistent and no matter where I am, my experience will probably be the same. Some have nicer staff, some have a better pool, but they all have a great breakfast in the morning! This one also had a great location. I wasn't looking for entertainment, just a place to stop on the long cross-country drive. I appreciated the area wasn't busy, but it did have a chain and local restaurants, a gas station, and coffee all with in a 3 minute drive.

Nothing could have been better. It was great.

Everything was *super clean*. Staff was friendly and able to suggest local restaurants. Room was spacious, nice pool/patio area, small but nice fitness center. Breakfast was great- included a range of choices (eggs, sausage, biscuits, all the regular stuff and hot cinnamon rolls!) Location is right off I40, lots of nearby restaurants (sit down and fast food). I will definitely stay here again.

Everything was fine. The hall carpets are worn, but they were clean

Comfortable beds and clean and nice size bathroom.

One of the desk clerks was rude by ignoring me when I approached the desk. She had apparently said something to the other clerk as I was coming in the door from the looks between the two. The second clerk was appropriate in the way she handled my check-in.

The Breakfast was Awesome! A Great Variety of food. Margie the Breakfast Cook was Amazing and very sweet was willing to go above a d beyond for the guest!

Everything was great.

Staff was friendly. Room was nice. The complimentary breakfast was delicious.

There was mold on the bottom of the shower curtain. There was a plastic bag placed over the smoke detector. One of the elevators was broken the first couple days so there was a wait to use it if you were trying to get to or from your room during their check in/out times.

The staff was exceptional! Anything we asked, they could accommodate our request: from where to safely park the 26-ft Penske truck with car trailer, to a place to put our frozen packs (for the travel cooler), what time breakfast: yummy and lots of variety, great location from the highway :) :) The facilities were comfortable, clean, and all worth the price.

Nothing to report.

Rooms where very clean. Lighting, nice and bright. Location was perfect, guests were quiet and polite. I would book again.

Walk way was iced over. Most importantly, Manager/Owner did nothing to aid busy receptionist despite, long lines, ringing phones, and requesting guests. An additional receptionist should be hired or manager/owner should be a team player.