The hotel was central to the Museum District and the Houston Zoo, as well as Rice Village where we found lots of restaurants. The staff were very helpful and kind, and the rooms were clean and comfortable. The shuttle was an unexpected bonus and we used it several times to get around. The pool was broken while we were there, but it is beautiful, and the restaurant, outdoor terrace and gym were great.

Two things: Since the hotel is located in the hospital area, there are sirens and car alarms going off randomly and waking you up during the night, especially if you're not used to city noise. The Metro Red Line is convenient to get downtown, but is also constantly dinging from early until late (10th floor)--this is not the hotel for you if sleeping in is part of the plan. Second: Did not enjoy that you couldn't see out of the bedroom windows unless you are right next to them. Both rooms felt a little claustrophobic and dark because of the high windows and it definitely ruins the first impression of the room, but to be fair, once we got used to not being able to see out, the rooms were very comfortable.

Travelling for work we ate in the restaurant each morning and evening. The breakfast always delivered and I certainly recommend the salads from this season's menu. The staff were friendly and accommodating to all our requests food and otherwise. The valet service was also exceptional, the whole team incredibly friendly and although there is a cost, this service is highly convenient after a long day.

Nothing to comment.

The bedding-sheets were very nice and made sleeping temperature cooler. We ordered dinner one night and the food was very fast and very good quality. My husband was having surgery at MD Anderson so the location was convenient for us and we like the shuttle car staff. Modesto was very helpful. Our floor and room was very quiet and felt safe. We especially liked the high tech system on the elevators.

The mattresses on the beds were not stationary so as it moved on it’s stationary base I hurt my legs on the sharp wood corners of the base. That’s dangerous. And I’m physically able and aware. Not my fault. The check-in desk wasn’t on the 1st floor. It was on the 5th. That took a bit of getting used to but ok. When we first entered our room the staff member didn’t show us some items that would’ve been helpful. The lighting (i.e, lamps in the room) was inadequate. One lamp on a high bar table & 2 tiny lights by beds. There was no full length mirror for dressing. I’ve never seen that in a 4star hotel.

The staff from the valet, front desk, bartenders and servers were all very accommodating. They always greeted us and asked if we needed anything. The facility was very clean. Our room was well kept. The outdoor lounging area was very comfortable with an amazing view. All around great experience. The food was good too.

When we first arrived the front desk check-in lady didn't give us our breakfast passes. I asked her about it and she assumed we didn't have passes. I told her that we did and she said let me check. When she checked she only gave me one 2 passes for one guest for two days, even though my reservation was for 2 days and 2 guests. I had to go back up to the front desk after eating breakfast to get the other guest eating vouchers. That's my only complaint. I felt she was being rude and didn't want to give us the passes. Everything else was great!

Staff was very kind and patient. my Puppy was also very welcomed. beautiful view from the pool area at night especially.

Be prepared for Valet Parking Only. That's the one fact that should be noted beforehand.

Everyone was so helpful and nice. I was able to do an early check in with no problem The room was very clean and as pictured. Bed was super comfy and bathroom was nice as well. The restaurant and bar had great food and drinks. Pool area was nice and the icing on the cake was they had a gym which was a big plus for me.

I liked how friendly everyone was and the bartender Helen was definitely nice and helpful. She took the time to explain the drink menu to us if we had any questions.

I didn’t like that we didn’t have a microwave in our room. Seemed weird to me and I didn’t think anything of it because usually rooms have one.

Overall, a very comfortable environment. I felt safe and having the shuttle drivers be so kind taking me to/from the TIRR Rehab facility. They were always available, much appreciated!

There’s nothing I didn’t like

Our room was spacious even though I was downgraded the staff made sure to accommodate with an extra room. The amenities in the room were great as well. Thank you to the shuttle bus driver for giving us a ride to the stadium.

The valet wasn’t as great and its a bit pricey, maybe due to the Beyoncé concert made for more guests, it took awhile to get my car when we checked out.

The rooms were very comfortable, and parking was easy to find. the staff at front desk were very helpful and even sent up a doggie bowl and bed for our dog. Beds were very comfortable and clean.

everything was great.