Everything was perfect, the front desk agent Abby was very nice and helpful. The room was bigger than we thought it would be and clean. The bed was comfortable, and the AC was very cold and that's good in this Texas heat. We will be back again for another stay.

Nothing very thing was good.

Big bed/room, Cleanliness, Morning breakfast, Gym and pool, friendly staff

Did have any service for towels, was there for 4 nights and only had the 4 towels/rags for me and my wife, had to ask for more and didnt have much available. WIFI was down for a good portion of the day. Had power outage for 2 hrs with no one contacting me on what was going on. Didnt have any type of welcome book in the room to show us any of the annemities, places close by to eat and etc. Could maybe put a complimentary bottle of water in the fridge. Not much of a vending area.

Very good breakfast choices & quality

Room-Service should not be something you have to proactively order and not offered as a "complimentary service" - it should be a given.

The staff was great! I had forgot to mention I was handicapped when I booked my room. So late the night before my stay I called the front desk to inquire if I could have a room on the first floor near the front desk , I was traveling alone , So James in particular was so kind, professional and very helpful! He was on the phone with me for a few minutes trying to get a room for me on the first floor , all the rooms were booked but he said he would work with the morning staff to see what he could do to get my room changed , I walk with a cane and when I asked for a room near the front desk after I was already given a room on the top floor in the back , he went above and beyond to help me get an accessible room! I was very great full because I knew there were no rooms available at the time I called. He happened to be there at check out and he hadn’t met me but he saw I was walking with a cane and asked if I was the person that called the night before and was the room accommodating ! It was so nice to see how concerned he was ! It really made a very difficult trip better to see caring staff. He is an asset to the property and the best part of the stay . It’s hard to find such caring people these days Thank you James.

It was old , needed an update carpet was torn and room looked tired and the area was not great. but it was clean and the bed was very comfortable . The whole facility was very clean and that was another big positive . I had stay at the Hampton inn in shertz a few times in the past that’s the one I usually stay in when I have to come to San Antonio , it had been a couple of years so I got the address mixed up I had mistakenly booked this one . I am more comfortable in that area. But I didn’t have to leave my room so it was ok just really needs new carpet, furnishing etc .

Breakfast was amazing, staff was great and I enjoyed my stay.

Everything went well, no complaints here.

Lsy out of room 227 and was very spacious and comfortable.

No channel guide in room 227. Power outlet by the hair dryer did not work. Had to take it off the bracket and pkug it in somewhere else.

The staff was very helpful and we loved the fresh baked cookies. It was the little things that became the big things

Nothing

the receptionist let us stay in the pool a little longer than closing... I really appreciated that!

the rooms could have been a little cleaner. and maybe more towels would have been nice.

The professionalism of the whole staff, the cleanliness and specially the breakfast we had was out of this world. Thank you all.

Not a thing. Everything was awesome.

It was so quiet we missed the breakfadt.. We really needed the sleep. Themed was the most comfortable hotel bed since about 15 years ago.