BED - Excellent & Comfortable STAFF - Super friendly manager on duty at check in and check out. Ms. PATEL was very friendly and made me feel very welcomed. CLEANLINESS - Excellent and very clean. BREAKFAST - Included and hot items available along with fruit, yogurt, juices and other items. ATMOSPHERE - Very quite, I didn't hear road traffic once I was in my room and I didn't hear my neighbors. I only heard 1 man talking as I passed his door. Very nice. FLOORS - Hardwood or vinyl in the rooms and I loved it because it felt so much cleaner than the carpet in most hotels!!! I would definitely stay here again.

Water could be hotter in shower. I have been told I like to melt my skin off but I had it up all the way. Seriously this was such a good stay it's hard to find issues.

Location great Paisley, check out staff member was so friendly, helpful Offered DELICIOUS Lavazza coffe!coffee!! And Monin syrups, though only sugar-free. We were even invited to fill our coffee containers to-go!! The beds were very comfortable... firm. Frig/microwave available along with coffee/pot tea bags

Breakfast fair was poor, uninviting, waffle iron did not work so just ate an orange.

Staff super nice. Rose went out of her way to help me fix my reservation (cancelled a couple days) for this stay. She also assisted me my making my reservation for a future week stay! She was very professional and knowledgeable!

The tv reception was spotty, the remote was very slow at responding.

I liked the location.

I had to put a pet deposit down, which I haven’t gotten back, plus $40 each for my dogs. I’ve stayed at other hotels that were pet friendly and I didn’t have to pay extra. But, with that said, I’m thankful they allow dogs in the hotel.

Our king size bed was the most comfortable hotel bed we've come across. Room was clean. I like the full bottles of shampoo and conditioner in the shower.

The street outside was so busy and noisy all night. I understand there is nothing they can do about that. Also breakfast was underwhelming.

The staff were extremely helpful and friendly. My room was large and very comfortable with a lot of amenities. The breakfast was always good as long as I didn't wait until the last minute to go.

I can't think of a thing I didn't like.

It was great!

I couldn’t get the tv to work. I made a phone call and the staff came right up to fix the problem. It also had a few ladybugs crawling and flying around the room. Had to call my brother to get rid of them. I know they not harmful.. but I do not like bugs.

I travel to Tyler very frequently and I always try to find a good hotel but this experience was more than what I expected. The lady behind the counter was very polite and professional. I Very satisfied and I will come back.

When I choose a place to stay the first thing I look at is the pool area. I feel that the pool area could use more attention and maintenance.

This is the hotel of choice when we are visiting family in the Tyler area. We have been staying here for years. The staff is always very welcoming. Areas of the facility are beginning to show some age, but we always see some upgrade every time we stay. We understand you can’t do everything at once. For the foreseeable future, this will continue to be our choice.

Comfortable beds and clean.

The elevators went out and I had no help getting all my stuff down the stairs. It was more instant food not anything hot.