Location close to the park. Plenty of parking. Nice pool and jacuzzi Clean spacious room and bathroom Nice lobby with free coffee

The entry door to the pool was broken which meant that other guests inside the pool area had to get up to open the gate. Check in time is 4pm. Very late in my opinion. The lady at check in could not process a smile at all. Didnt feel welcomed. The pillows on the bed are way too small. Half the size of a normal pillow. Is this the new fashion? The pillows in the Ruby Inn across the street were half the size too. The lobby had free coffee but no hot water. Tea drinkers just missed out.

Good location to explore Bryce National park. We arrived too late to explore local restaurants and shops but it seemed to be plenty on the local. Rooms were spacious and with all the facilities. Breakfast was ok and at a good offer for the expected level.

the swimming pool is far from the pictures. that was a disappointment for the kids as this was the 1st swimming pool place after a week on the road! Also it would be nice to have reusable plates, cups, cutlery at breakfast.

We really liked the large, spacious rooms. Rooms were pretty clean. Breakfast spread had many options which was appreciated. Staff was helpful. The hotel is a 5 minute drive from entrance to Bryce Canyon National Park. Lobby was warm and beautiful. Double vanity much appreciated. Large bathrooms

We had a burned out light bulb in our room. Also one of the sinks had a leak that left out bathroom floors wet. We didn't report as only there for 2 nights. I suspect the hotel staff would have tried to fix this.

Breakfast was tasty, staff overall was amazing. Check in and Check out a breeze. Quiet room (other than the fridge) and location of hotel was fantastic. I would stay at this location again in the near future.

Fridge in room too noisy. Bathroom sink light bulb out. Unable to purchase any movies and subjected to hours of commercials to watch anything on tv....not good when after 5pm the weather was very cold in late October and nothing to do in the hotel with your children, except to go to bed early, read, or play cards/games if you bought/brought them. Trying to find a table to eat breakfast in the morning was difficult each morning but we managed. Don't let these little things I bring up stop you from staying here. Just thought I would mention them here so that management will look into changing a few little things to make it even a better stay.

Our staying at the hotel was very pleasant. The hotel is minutes away by driving from Bryce Canyon National Park entry and accessible by walking to all major facilities in town. Besides, the hotel is very clean.

In general we liked our experience at the hotel. Perhaps there could be an inside restaurant rather than having to look for a restaurant outside, but nothing that significantly impacted our evening at the hotel.

Excellent location, nice athomosphere Large, comfortable rooms Decent breakfest

Staff refused to check in at 15h00 as "rooms were not cleaned yet", although it did not sound convincing at all we had to come back later. Around 17h00 there was a big queue which made everybody lose a lot of time. Next morning (around 10h00) e saw that most of the rooms were already cleaned and ready for the next guest.

We were pleasantly surprised by this hotel, the room was nicer than the pictures conveyed, and really comfortable. Our experiences at other national parks were that you paid a lot for poor quality rooms, and whilst we still paid a lot, we were happy with the room, its proximity to the park and the great breakfast that was included.

No complaints about the hotel itself. We were a little caught out by how early everything closed in Bryce and the limited dinner options available. We found this to be common in other national park areas too.

Several unfortunate issues arose which, although not handled well initially, the GM, Eric Syrett, rectified after being informed of the issues. Kudos for taking responsibility and planning to implement training to prevent such occurrences in the future.

Lack of personnel training to prevent above mentioned problems related to television service and in-room coffee machine.

Great breakfast buffet food wise but for all their COVID precautions the folks wiping the tables were using dirty rags again and again with no real "sanitization". Made me laugh that they handed out a glove to handle the food while serving yourself but not really cleaning the tables

Great breakfast buffet food wise but for all their COVID precautions the folks wiping the tables were using dirty rags again and again with no real "sanitization". Made me laugh that they handed out a glove to handle the food while serving yourself but not really cleaning the tables.

Very nice hotel. It felt grand and warm. The front entry was very nice with lots of spacious log look and large stone fireplace. The room was very nice and quite spacious. We even had a double sink. The breakfast was amazing. So much to pick from. Front desk staff was friendly, funny and easy to deal with. I would highly recommend this hotel.

No big deal, but the tesla chargers were across the street at the other bw hotel