The check-in was very busy. They were two significant events. My room was amazing. The location was great, near the mall. The parking was crazy. It was a couple of dead ends, and you had to turn around, which was not easy.

I was told I could extend a day but needed to come to the front desk ( leaving my items in the room) and was locked out after checking out. I was using the friends and family voucher but was told by the front desk staff at check-out that I needed to submit it online. Sad to say, that did not work out for me. Home Bound I Go!!!

Huge room. Quiet. Underground tunnel. Variety of restaurants nearby. Excellent convention site. Convenient to airport.

In house restaurant not open for lunch. Needs more shuttles running. Waited 30 minutes then told no room, wait for next which would be 30 minutes later. After flying 14+ hrs, wait 60 minutes for shuttle, nope. Although canceled an earlier reservation thru booking.com app months before deadline, reservation still showed open upon arrival. Had proof of cancelation, but seems to be glitch between hotel and booking.com. Not first time to happen, so if you cancel an earlier reservation thru phone app, bring documentation.

I liked the convention I was there for, does that count? I liked being able to go up to my room when I felt a panic attack coming on while at said convention. But honestly, the hotel room itself was mediocre.

For the cost- room size was small, shower only, tv access was limited, in-room wi-fi was a pain to access (having to download apps and create unwanted accts), none of the escalators worked, and I knew they no longer had a pool (even though they are listed as having one), but for the price... yeah, the facilities really weren't worth it.

The staff is amazing, rooms are clean, and the location is superb.

The property holds a fund of 250 $ from my credit card and then discount3d 13.00 $ without any known reason. Then, they kept on holding the rest of the amount for more days. I left few days ago and the funds they hold have not returned yet to my credit balance.

Rooms were bright, spacious, immaculate and comfortable. Despite being very close to the airport, air traffic could not be heard. The location is perfect - with easy access to the Metro station and shops directly below the hotel.

Only complaint was that the tiles in the bathroom were a little slippery when wet - which might be the tiles or the cleaning products used on them.

The staff at desk were super helpful. The place looked and was so clean. No bugs. Others I have seen them. Nothing was touched. The bed size king was amazing. The food in restaurant was good. Nice experience.

The parking wasn’t that great. I had to cram myself with pick up truck and column. The night at restaurant was slow. Only one waitress I saw. Poor thing was running all over the place

Room was clean and well kept. TV was big and had Netflix. The lobby was awesome and the marketplace self checkout is a big step up. They had a laundry room which was awesome. Love the breakfast buffet.

Parking was pretty rough this trip, I understand that there was an event but the parking situation was kinda bad this trip.

the room was very clean and nicely layout and display.

the wheelchair accessible bathroom door is in the wrong position/design, it should be a sliding door like the closet for people using wheelchair or walker, so they are able to open the door on their own. The current door is a regular pull/push door, which is very difficult for them to open on their own, and will not be able to get into bathroom unless another person opens and holds the door to let the disable person in.

Nice room in a great location. I was attending a convention in the hotel.

There was NO HOT WATER. Every single shower was 100% cold water. Good location for a convention. However, there were at least 3 events going on simultaneously and I had to walk through another event to get to mine. I felt very bad interrupting them each time.

The hotel is amazing. From check in to check out everything was good. The rooms are clean. They cleaned my room daily and the staff was very friendly and helpful. Very quiet at night too

The rooms to have complimentary water and no microwave.