Convenient to our meeting location

Required a $40 charge for incidentals even though I prepaid for the room before arrival. There should have been no additional charge for incidentals upfront. Most hotels only put the card on file should their be any incidental charges, but since there is not in-room beverages or snacks this charge was completely unnecessary.

The staff was amazing. I forgot the man’s name but as soon as I came thru the door he greeted me & asked me would I like any cookies or bottle of water. The check in was quick He even gave a list of all the near by restaurants. My ol lady was sick so that was the purpose & I thought that showed a lot of hospitality. I will be booking again at this location very soon ✅✅✅

The room was nice and clean and quiet

I don't like the fact that the room that I booked was not what I asked for and my reservation was canceled so I had to get what they had left and I had to pay more.

The pool stayed open until 11pm - even though they need someone to clean it out every so often during the day with their windows over the pool being wide open outside debris was in the pool. Comfortable room, HUGE TV, shower pressure was great. Lobby area is very bright & welcoming as well as the staff.

Grab n go breakfast was poor I mean for $147 y’all better do what these other buffets do as far as the hot breakfast (using gloves at each station) because I’m sure the guests want to eat hot food for that price!

Love the color coordination of the decor, very spacious surface area in the bathroom to put toiletries, open spaces where my toddler could explore. Getting drinks to bring up to the room was a treat. The front desk staff and breakfast staff were helpful and lovely. We travel yearly through Richmond, and this is now our go-to spot!

Nothing!

SABRINA WILLIAMS WITH THE BREAKFAST TEAM WAS AMAZING! FRONT DESK VERY HELPFUL.

1. MICROWAVE DID NOT WORK @ 12:30 a.m. 2. Continental Breakfast SHOULD BE FREE W/ ROOM - charged $8.00! 3. Need EXTRA TOILET PAPER in BATHROOM. 4. NEED MORE TRASHCANS IN ROOM OR LARGER ONES.

great staff friendly great food for a large event set ups were great clean restrooms and hallways

not a friendly bar tender didn’t seem to enjoy her job at all

very clean coffee in the lobby

there is a pool and kids were playing loudly at 10:30 at night. should probably have it monitored or closed after 9:00.

Great location, one of the best bed I've slept in extremely nice front desk personnel

Curtain allows to much lite in room,no way to close them,1 trash can,no menu for room service

We were in town due to a death in the family and the staff was very kind, caring & considerate. It was much appreciated by all the family!

There were no issues.