Hilton Garden Inn Newport News

The location was great

The room could of been a little cleaner left over jelly beans were on the floor from a previous guest. The toilet won’t stop running & the lightning was not that bright.

property was clean and well kept although in our room 109 I did notice stains along the outside wall that looked to be the start of mold staff was super friendly Jeffrey went out of his way to make us feel welcomed and helped us with recommendations as well as helped with service for breakfast great friendly staff the gym and pool area was kept very clean and tidy as well although we didn’t used it but still a very nice addition

The only downside that I saw to the property was that one people tend to check in later in the evening there was not much choice for anything to eat and the bar closes way too early for a Friday or Saturday evening as we had friends that we’re going to be checking in after 9 o’clock

very Quiet and appox.17 mins. from Bush Gardens. Very clean and complimentary breakfasts. The staff was AWESOME and friendly. They made me and my family feel very comfortable.

Nothing

Quiet, clean, efficient & friendly staff! Bed & pillows were very comfortable.

The QR code for the washer/dryer was not working, so I needed to dig for $3.00 in quarters. Clothing was drenched from rain. The staff stated these appliances were contacted out so they couldn’t help with QR code situation.

Breakfast was very good and Nicole"s service was exceptional. The hotel staff was friendly and helpful. Our room was big and clean. The bed was comfortable.

Our neighbors in the next room were a little noisy. Although the hotel can't control that much, if the hotel isn't t booked full, skip rooms so no neighbors.

Breakfast was great, cook was great. The hotel staff was welcoming and staff were wonderful thru out our stay. Place was very clean.

Free breakfast would be even better. The meal was prepared to order and it was great.

The staff checking me in and out were very friendly. The room was clean and modern. It was very quiet at night.

The price but it was competitive with other hotels in the area for summertime, weekend and busy college move-in weekend.

Staff was friendly, room and other facilities were very clean, comfortable beds and pillows.

The pool was closed for renovations. No spa.

The room was very comfortable...requested a walk in shower and it was great. Staff were very helpful and pleasant to deal with. Will certainly stay at this location again.ld

Room could use a little facelift (room 121) It was clean and comfortable but some signs of wear in the bathroom

My booking was for a king bed and couch bed. Upon checking in they gave me a room with just the king size bed. When I went to the front desk to tell the lady she changed my room right away once I showed her my booking information. Thank you so much we enjoyed our stay. The staff was very nice.