Located on Hang Giay street, easy walk to the Night Market, An Hotel is perhaps the most convenient and best place to stay while in Hanoi. It is not too busy, not in a crowded location. There are plenty of eateries just stone thrown away and a convenience store located just opposite the hotel where you can buy most snacks, drinks, etc. Location is very safe to walk around. The receptionist and hotel staff are kind, understanding and warm. A perfect place if you are on a budget and just want a place to rest at night after a long day's walk or activities.

I booked the apartment and it was really was like its own little house, with three tiny floors. Although you reach it through the hotel, it is quite separate from the hotel, down a tiny alley. I was only there one night but it would be a great base to stay longer. There is even limited cooking facilities. Amazingly for a room at this price, the heating worked really well! Also, after many weeks of non- soundproofed hotel rooms, it was a real treat to have a space separate from other guests.

If you were less physically able, the tiny steep stairs between floors might be difficult. While it didn't bother me, the booking listing said there was a sofa bed but there isn't.

Great location in the old quarter. Large room, kettle, fridge, comfy bed and helpful staff. With a little bit more elbow grease and maintenance, this hotel has the potential to be a real beauty.

Although the bathroom was nicely done up, it was not very clean.. and I had to slam the bathroom door to get it closed, a window lock was broken and the kettle was broken and dirty. The rooftop restaurant is not open due to "Covid". This was my second stay (as using as a base between trip to Ninh Binh) and they gave me the same room. The noodles that I had inadvertently left in the fridge on the first stay were still there!

If I was ever going to buy a hotel, this would be it! Great location in the old quarter close to the markets, elevator, nice modern room fittings, comfortable beds and (from the photos - it is closed) a top floor restaurant. Kettle and fridge in room. Staff helpful with organising tours.

Just needs a good deep clean and a bit of repairs and maintenance - in this room, the shower head didn't connect to the hose properly, so water squirted all over the bathroom floor. Seems like the staff knew, but weren't interested in fixing.

Hotel was well located, quiet, and easy to find. Room was spacious and the aircon worked really well. The beds were comfy, and the sheets were very comfortable as well. It was a simple room, and nothing fancy, but for the price and location it was a good value. The front desk was nice, and there is some water in the lobby you can fill your bottle with. The shower was great. Laundry service was 50,000 vnd per kilo and they had it back by about 9pm when I dropped it off at 11 am. They also helped us arrange an airport pick up which was prompt and smooth. Communicating in advance with the hotel worked well. They only accepted Vietnamese cash when we arrived.

Mini fridge did not work, but I did not actually try to report this or ask for any support. Beds were two twin beds, even though we requested queen.

We’re there for two nights and we really enjoyed the stay. The owner and there parents really helpful and knowledgeable about the area. Rubi was the manager and she helped us out in every possible way she can to make our stay comfortable. Location is close to Old Quarter and we walked everywhere. Rubi recommended good spots to dine in and they are great. We book airport taxi and nana hills transport via her and she gave us good deals. Over all highly recommended the place.

No complaints

The location is perfectly good for traveller,1km to Hoan Kiem lake and water puppet theatre,right in the center of old quarter,the entrance of night market.Many local street food and souvenir stalls in walking distance.The reception boy Dung is super helpful in any request,as well as the other reception girl(forget to ask her name).We booked motorcycle under their assistance and booked one more day because of the flight interruption,the hotel has 24 hours reception so you don't need to worry about anything,you can just find them in the lobby anytime.

The first day they had arranged the wrong room for us,when they realized it we have already checked in for a while,we were asked to endorse to the different room,they should be more careful to avoid the negligence.The WIFI is really slow...Aside from above,it was good

The room was spacious and clean. Nice bathroom. 2 free bottles of water each day, which was great. They let me leave my bag for a few days while I went to Sa Pa and Ha Long Bay, which was very much appreciated! 25 min or so walk to The Old Quarter.

I was hoping to book a Ha Long Bay tour through the hotel after reading one of the other reviews, but they only offered a 1 day tour for $75 - short and quite expensive - so I booked in town. Wifi wasn't great in the room.

Good location, 15/20 minutes walk down the road to the lake, the weekend night market was on the street as well which was nice. The hotel is clean and the staff are friendly with big rooms so you have plenty of space. Hotel also arranged pickup from airport which was really good as they were waiting outside for us and was a reasonable price.

Everything. Beautiful place, renovated, clean,well kept, great location.It is family run business and miss Yen ,the manager ,who speaks excellent English,was so helpful. Besides that I had a misfortune that my bank locked my account after withdrawal of larger amount . Just changed country and it probably looked suspicious. After asking her to help me to find out how to make international call trough international operator,she come on her day off to personally assist me. We spent quite some time till we found out how to make a toll free international call which didn't work. Then she offered to make a call from her personal phone, which we did and didn't even want any reimbursement for that. Now that is what I call going above and beyond .her duty. I'm forever grateful for that. A part of that she has arranged transport to another location for me, spoke with the property owner who unfortunately do not speak English,arranged for my pickup from the place where the bus drop me off. One more thing. I read in many reviews about problem with the places in Hanoi old town how loud they are, this place was perfect. No windows in a room,I had two. From now on this is going to be the place to stay for me any time I'm back in Hanoi.

Absolutely not a thing.