I am going to write what happened to me and how I couldn't ask for a better place to stay! Honestly HNC Premier Hotel & Residences the perfect place one can ask for! This is going to be a long post but it's worth to read so it won't happen to you! When I arrived to the airport, a man approached me to book a taxi and showed me the grab application on his phone and honestly I was planned to book it myself from before, but I trusted him and I let him book it on his phone (which of course he didn't) I checked the price on my grab app and it was the same price and also told him that I wanted to go to an atm. Then he told me to go with another taxi driver and he stopped me at an atm. As soon as I entered my pin, the driver just got inside and started pressing the buttons and I got 2 million (which he took from the atm and gave them to me) At this point I already knew something was off. Before judging me, this was happening so fast, they are professionals. After the atm, he told me that I need to go with another taxi which was already there since this hotel is at the old quarter which this was another red flag, but I did go. As soon as I entered the second taxi I checked my account and noticed that 5 million were withdrawn, and at that point I knew that the guy from the airport, the first taxi driver and the second taxi driver which I was still with him were all connected to each other, but since I was alone I stayed quite. What I did is that when I left the car I grabbed all my things, I made sure that he sees me taking photos of his car and told him that I knew exactly what happened. When I entered the hotel I met the receptionist called Lee, and I told him what happened. I think Lee is one of the most helpful man on earth! He could have easily told me go to the Police (which I was happy to do so if he told me to) but what he did is that he spoke to another guy who works at the same hotel, and somehow he managed to bring all my money back!

we stayed only for one night but it’s very convenient location a grocery store near by is a big plus and the staff are out standing the reception staff(appo and another guy) helped us with every thing we asked for,they arranged halong bay cruise for 1 night was out standing and they kept our luggage in their hotel for free when we went to the cruise trip.special thanks to all the staff hope to see u soon

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The stuff was so polite, nice and funny. All of them are very supportive and and is always up for a laugh.

There is a huge kitchen in the Apartment but no cooking utensils available. The pictures look a little different than the apartment really is.

Staff were super friendly and helpful

We were very happy with the property

Little hotel tucked away a bit off the main. Centrally located between all the sights in central Hanoi. There was no breakfast, but there was a little market a few steps away to pick up food and cook if you so desired otherwise area is full of great places to eat. Apple at the front dest is as informative as she is charming and will help you set up some sightseeing ventures or let you know a bit about Hanoi even for someone like myself who has been here a few times.

Amazing boutique hotel located little inside from the main road. Which was a great plus, since it was very quiet to have a good night sleep, morning or in the afternoon too.

Eventhough we stayed for 8 nights, they refused to give late checkout. Even for 3 hours. The property was not fully booked. Which made me quiet upset.

The staff were amazing! Apple, Phil and Lee took care of everything, made us feel very welcome and safe for my family. The location was great, the building is off the street so very quiet. It's located in the old qtr so close to everything. The apartment was very large. I recommend the 02 apartments as they are a better layout than 01 and bigger.

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after hectic 2 weeks of exploring Vietnam, we chose this accommodation to settle down for a week and work. It was a great choice! It was very comfortable, daily cleaning if required and the staff at the reception was amazing, always happy to help! Would definitely stay here again.

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The location was great - within walking distance to everywhere in Old Town and near a grocery store and lots of restaurants. The staff were extremely friendly and helpful, advising us e.g. on how best to get around the city, helping us with laundry, and advising us on the nearest pharmacy when we needed it. The apartment was a good size and extremely quiet. We slept really well. We stayed for a week so we appreciated having the space and different rooms (vs. a hotel room). Really good value for money. Breakfast wasn't included, which meant we had the freedom to choose what we wanted to eat every morning.

Overall we enjoyed our stay very much. We had thought housekeeping would also wash our dishes, which they did not. They also didn't clean the bathroom during our stay other than to change the towels. The kitchen was not very well equipped in terms of cooking and eating utensils, which was a surprise as there was a kitchen area with a stovetop and microwave and fridge. However, housekeeping brought us plates and cutlery when we asked for it.

All the staff is amazing! Apple is a Rockstar and will give you some great recommendations for food ( thank you sooooo much !!) Great location, clean, quiet... everything is great!!

We lacked somewhat nice views. Our room faced (ugly) buildings.