This was perhaps the best hotel experience I've had in my many travels across the world. The staff was very friendly, attentive, and made us feel like VIPs for no apparent reason. They were very genuine in their service. The food was great! The chicken pho was simple and heart warming. Tommy helped us expedite our visa in just a few hours and checked up on us to make sure we were comfortable. Molly, Elsa, and Andrew were the other folks that made us feel very special. The room itself was very comfortable with sufficient A/C, fluffy pillows, soft beds, and nice decor. The location of the hotel is great being central to a lot of different spots. Plenty of food, spa, massage, and drinking options within walking distance including some with Michelin recognition.If you're looking for a good hotel with top of the line service and convenient location, look no further, this is where you must stay. I will definitely be back to this wonderful city and will be staying at this hotel again.

The hotel is located in a comparatively quieter streets of old quarter. Its a good location just few minutes walk from all the frequently visted places by tourists in old quarter. The hotel is clean and staff right from the boys who help you with luggage to the management staff all have been nothing but kind, welcoming and helpful. I would like to mention Mr Tommy who has been in touch since our reservation much before with left for Vietnam and has been kindly replying to all my queries even some not related to the hotel but generally about Vietnam. He is such an amazing and kind person. He goes above and beyond to makes sure all his guests comfortable. Breakfast is good too although we were always rushing and didnt get time to enjoy the awesome spread at lesuire. The staff were kind enough to let us pack breakfast for our long connecting early morning flight as we were rushing. Thank you Mr Tommy for your hospitality and if we vist Hanoi we defenately will stay at Hanoian Central hotel and recommend your hotel to all our friends and fanily.

This was a great location in Hanoi’s old quarter for walking around the city. It’s close to restaurants and honestly which we took full advantage of. Highlights: Staff was attentive- they helped us book tours, arranged same day laundry, took care of airport transfer, etc. Location-central and easy for walking to a lot of sites. Breakfast included- there was a lot of hot food and tons of fruit and breads to chose from. AC worked very well! Good size rooms. A special thanks to Elsa for her help!

Our experience at this hotel was great. Nothing was too much trouble. Daisy at reception was fantastic as were all other staff, my wife was unwell for a couple of days while here and they were very kind and caring bringing her food when she was unable to leave the room and anything else she required. The breakfast was great with both buffet and order options. It is in a great location and walking distance for all the sights and markets to visit, with great coffee shops in the same street and also near really good food. I would definitely recommend this hotel and would be happy to stay here again. The room was very clean with both a comfortable bed and great shower you will not be disappointed. Thanks again to Daisy and staff for making our stay unforgettable.

I recently had the pleasure of staying at Hanoian and it was an outstanding experience from start to finish. The staff were exceptionally friendly and attentive (especially Andrew, Tiffany and Elsa) making sure every need was met with a smile. The room was spacious, clean, and beautifully decorated, providing a perfect blend of comfort and luxury. The location was also ideal, walking distance to many restaurants at the Old Quarter. Overall, Hanoian exceeded my expectations in every way. I highly recommend this hotel to anyone looking for an exceptional stay. I look forward to my next visit!

The property is really special . The staff makes it warm and hospitable. Especially Antony and Andrew who went all the way to help us get the room when we came here looking for room. All the time we stayed here we were greeted warmly and well managed by the staff. I definitely recommend this place . And would rate 11 out of 10. Once again many thanks to Antony and all the the other staff here for making our holiday so happy and memorable 😊😊

Nothing everything was absolutely perfect

I recently had the pleasure of staying at Hanoian and it was an outstanding experience from start to finish. The staff were exceptionally friendly and attentive (especially Andrew, Tiffany and Elsa) making sure every need was met with a smile. The room was spacious, clean, and beautifully decorated, providing a perfect blend of comfort and luxury. The location was also ideal, walking distance to many restaurants at the Old Quarter. Overall, Hanoian exceeded my expectations in every way. I highly recommend this hotel to anyone looking for an exceptional stay. I look forward to my next visit!

Hotel is clean, room is spacious, the spa experience is very good especially the hot stone massage is well worth. Reception is exceptionally helpful in particular Molly at the reception who goes out of the way to assist our stay.Overall customer service is exceptional and extremely courteous s and helpful. They also provide temporary use of umbrellas for your use.

The rooms were spacious, clean and quiet, the food was excellent and even add on amenities like laundry were reasonably priced. More than anything the staff was very friendly and accommodating and knew our names even though we were there for a relatively short stay. One of the best hotels I have ever stayed at and the location is fantastic.

My wife and I stayed here at the start of our Vietnam trip, I honestly couldn't recommend a better hotel, the location, the rooms, the food and the staff are all first class....I'd like to give a special mention to Elsa who was such great help organising trips, transfers and upgrades.A big thank you Elsa!!