Very friendly staff. Upon arrival, they helped us carry our luggage to our room and after departure to a taxi. During check-in they offered different drinks. They organized for us a transfer to the airport at a good price. The room was clean and cozy, the beds were very soft and comfortable. Clean bottled drinking water is left in the room every day.

Very poor breakfast. The choice of dishes was very small. There was bread, but there wasn’t even cheese or cold cuts, there wasn’t even anything to make a sandwich out of.

We were upgraded to a family room with balcony so very big and comfortable. Hotel well located in old quarter but in a quieter street so not noisy.

No coffee in the room only green tea asked but told not included. The management were very pushy to give them a high rating on Booking.com. we were relaxing in restaurant having a beer waiting for taxi to airport and the manager followed me down requesting me to rate them immediately. The hotel would have rated higher if not for this pushiness. This seems to be common practice in Vietnam and makes the Booking.com reviews unreliable in some cases. This being said I would stay here again if in Hanoi.

· Everything about the hotel was exceptional. Location was excellent, being in the Old quarter and close to the city centre. Our room was fabulous (we had a suite), facilities included a roof top bar and 2 hot tubs. We used the Spa, my wife got her nails done and I had a massage. Lovely breakfast with a great selection of hot and cold food including an egg station. All of the staff in the hotel ( including the managers ( sorry I forgot your names) were really polite and friendly and could not have done enough for us to make us feel welcome. The staff were so helpful in recommending which trips to book and which we really enjoyed. We booked our hotel transfers with the hotel which removes any hassle getting to and from the airport. We have to make a special mention to Nam who made our check in so easy and he ensured we were satisfied with everything. Also Rose who worked on reception. Rose was so lovely, she was so attentive and greeted us every day with her beaming smile and genuinely interested in what we had planned each day. We will most definitely recommend this hotel. Thank you to you all for making our stay so enjoyable. 10 out of 10.If you would like to booked the cruise to Halong bay ,Please come to ask Rose ,she will help you perfect cruise at the good rate!

The location was convenient and there were many eateries nearby. The service was very good. The room was spacious with 2 double beds and 1 single bed. It was a perfect fit for my family of 2 adults and 3 kids. The hotel was clean and breakfast was simple yet tasty. The staff were friendly and helpful. A special thanks to Rose who did a fantastic job in making sure my kids and I were well taken care. She helped us book our bus tickets from sapa and made sure everything went smoothly. I will highly recommend this hotel!

There was absolutely nothing to dislike. everything was perfect!

Here I can fully enjoy the comfort and convenience during my stay. - The hotel in the heart of Old Quater, has a convenient geographical location for moving to the destinations and commercial centers. - The rooms are beautifully designed and refined. Each room has basic equipment such as television, air conditioner, refrigerator, hair dryer, … - The space at the hotel is extremely clean and cool. - The service attitude of the staff is very enthusiastic. A funny manager, helpful receptionists and professional house-keeping. I love you all guys!!!! - V.I.P: The hotel also provide coffe, tea and juice in the waiting area. All is amazinggg!

A hotel is not a great place to stay unless you feel at home. At the Delica hotel my wife and I felt we were at a home. The staff that looked after us, Rose and Maria were wonderful and could not do more for us. We were able to leave our 2 big bags with them whilst we went on a cruise for 2 nights. Thanks Guys and all the other staff that helped but did not meet to make our stay great. Regards Peter&Thuy

Breakfast was ok but could have had just a little more hot food would have nailed it. Like some eggs with the bacon. :)

The staff were more than friendly and that's why I've given them a high rating. So helpful and were always there. The location was great right in the middle of the Old District.

The rooms were small and dark, not at all what I had been spoilt with during my Vietnam travels. I know it's because the way these old houses are built. Also the shower was not hot and on top of the toilet so if you had showered it was a very wet experience to use the WC. The breakfast was very basic.

I had a wonderful stay at Delica hotel. The location is perfect and at the center of everything you could possibly want to do in the area. The hotel itself is located on a smaller, quieter street so noise was not a problem at all. Staff are incredible - super helpful, kind, and accommodating. They will help you book tours, get a sim card, and guide you to local favorites.

wifi could be a little spotty, but not a significant problem. You might want to ask the staff for assistance if you have issues, and they should be able to resolve it.

I had a comfortable night here, and enjoyed a simple breakfast of toast and banana. They also had some other hot foods available at the buffet. The woman at the front desk was very nice, and easily changed my room for me after I requested it.

The noises from downstairs seem to travel between rooms easily. Even though I changed my room to a higher floor to be away from the reception, someone's music was coming in through my room. Maybe it was the particular rooms that I was in. I think the windows could seal closed better.

This delighful hotel has the friendliest staff. Every one made sure to help us with anything we needed and gave us a very warm reception.The room was clean and so comfortable, the buffet breakfast was great and the location is excellent, close to everything yet on a pretty quiet street.

We loved the facilities here but one thing missing is a water dispenser with filtered water so we didnt have to use single use plastic bottles.