The hotel staff were really helpful and pleasant. The ladies at the dining hall would always greet me with a smile. The bellman, although not smiling, was also attentive. The small balcony provided a pleasant view of the neighborhood. Although the single room was really small, it was clean and made up daily by the housekeeping staff. The breakfast buffet had a great selection of food.

My credit card was charged 30k VND more than the total amount. This is already on top of the 3% surcharge for using CC as form of payment. I was not sure if it was deliberate or not. Probably not. I only saw the credit card slip closely when I was already at the airport. Anyway, I just treated it as a tip to the staff. So make sure you double check the small printed slip where you see the actual charges to your card.

We stayed in room 608 for 3 nights. With the room right next to the elevator would be an issue, normally, but we didn't hear any sound at all. In fact, we didn't hear the street noise from where we were. The blackout curtain works very well. The room is small but it has everything we needed. The bed is king sized, bathroom sleepers are provided, as well as 2 bathrobes. The water pressure from the tap and shower is very strong. The wifi is available in the room. The spread from the breakfast is not large but adequate to satisfy both Western and Asian palate. All the personnel we came into contact with are always polite and with a ready smile. Special mention is Ms CiCi, who is a credit to the hotel as she provided solutions, suggestions, directions and alternatives, even before we arrived.

The wet weather 🤔? Just kidding.

Location, Staffs, New facilities. Easy to walk around to lake, night market, food, they have Travel desk so book some tour with them Halong, Ninhbinh for great value and excellent service. Highly recomended

Nothing

Nice hotel, cool, quiet, central area convenient to travel. And especially the friendly and attentive staff. It was a very wonderful experience. Next time I come to Vietnam I will definitely stay here.

Service: When I first arrived, I was greeted very well from everyone at the hotel. The check-in process was also very seamless which I really appreciated. They served complimentary breakfast that I thought was pretty decent (includes pho, egg dishes, and other foofs) way to start our day. Location: I felt this hotel was in perfect walking distance from everything I wanted to see in the Old Quarters. This included the train street, bun cha restaurant, weekend night market, Hoàn Kiếm lake, and many other places to see in Hanoi. Would definitely recommend this place if you wanted to limit your use of grab or other forms of transportation. Comfortability: I expected to have a smaller room with hotels in the old quarter, but I felt like it was comfortable with our family room (two queen beds). Again, it's located in the old quarters so expect some outside noise (honking, etc) but the room did a good job of reducing a lot of the noise. The bed was really comfortable and the bathroom was sufficient after a long day exploring. Tour options: my family and I did both the 2-day, 1-night tour for Halong Bay trip and the 1-day trip to Ninh Binh that the hotel offered! We felt like the halong bay trip was sufficient! We had high expectations since we didn't know what to expect, but if you come into it was reasonable research on what to expect with halong bay cruises I think you will find it to be pretty good! The Ninh Binh trip was really fun, but really tiring since it's pretty much a 12 hour day including hotel pick-up and drop-off.

Room isn't the most luxurious or the quietest I've been in, but it's in an amazing location in Hanoi. The pros definitely outweigh the cons.

It was a really nice stay at Hanoi Flora Hotel! Perfect location in the old quarter and many cafes and restaurant right around the corner, but it was quite enough to sleep well at night. Our room was comfortable and we enjoyed our stay. The whole staff was incredibly friendly and helped us with every question we had. We were offered a transfer from the airport and even bought 2 Sim cards for good prices at the reception and they helped us set them up. We also exchanged money for a fair price. We can fully recommend to stay here for a trip to Hanoi.

Nothing

If you are in Hanoi for the sights and are short on time, I most definitely recommend this cozy, dainty hotel located just a 4 min walk from the Old Quarter. While this is not a luxurious stay (and they don’t make any such claims), the staff will ensure to make your holiday most memorable :) The extremely comfortable beds deserve a mention too. A special thanks to Ms. Cici who went out of her way to coordinate & guide us on our trip! And it is this kind of hospitality that should lure you to stay here.

The rooms were slightly smaller than pictured but was fully equipped so can’t complain ☺️

The hotel is very conveniently located right in the heart of the Old Quarter, with easy access to the lake and all the bustling side streets. The night market is also very nearby. The room we stayed in had a huge terrace attached which was lovely to sit on in the evenings and look out across the city's skyline. The air-conditioning worked well, and the shower was great. Breakfast includes both Asian and Western options meaning you'll definitely find something you like, and they even have a Vietnamese coffee station which you can use.

The room is pretty small and basically just fits the bed. If you have a large suitcase, it's quite tricky to get to your things without putting the whole case on the bed. The terrace is lovely, but it hadn't been cleaned properly when we stayed, so there was some sand or grit out there which meant we needed to wash our feet again after going out. The elevator is quite slow and there's only one for the hotel, so sometimes you'll wait quite a while for it to arrive.

The staff were always friendly and ready to help. The breakfast buffet had a large variety and you could order omelette or other hot foods. Great location! The room with the balcony has a large spacious balcony easily fits 7-8 people and has a swing and some plants.

There was some confusion with the rooms, so we didn’t get our room with a balcony that we booked right away, so they accommodated us in a bigger room until that one was available. This is not the fault of the Hotel, but Just for people wanting to know, the closer you are to the street (so the lower levels) it gets extremely noisy.

Wonderful staff who spoke good English and very helpful. Great buffet breakfast. Lifts that stop at every floor. Excellent hot water with good shower pressure. Free bottled water every day, which was a godsend as it was really hot during my visit! A/C was very strong as well. Location within the French Quarter awesome! Great food and coffee (Vin Coffee) just a short walk away.

The first room we got had some tiny ants, but we were given a different room after we came back from our Halong Bay trip, which was great. We booked a massage with the hotel, and it was supposed to be done at the 2nd location; however, the massage room was too warm in the hot weather when we got there so they wanted to do it in our own hotel room, which we declined.