New and well appointed hotel within the old quarter. Rooms were a good size (suite with balcony as was it appeared in photos - lots of space) and all worked well. Breakfast was excellent in the morning, although got a little repetitive after a few days. Mini bar well priced and was raided a few times during our stay. Front desk and service staff willing to help with every request, particularly welcomed for a family trip. Spa services were good, even if they were upsold a little hard.

Unfortunately the hotel missed our airport transfer, making for a poor start to the trip. Hotel restaurant was overpriced for the food (check out the Hanoi Garden hotel for a better experience) and the rooftop bar wasn't open during the day for a coffee/meal outdoors. Some of the staff clearly still in training - I expect it will improve over time to meet a solid 4 star rating. Be aware there are two La Sinfonia hotels close to each other, make sure you're clear with tours etc which one you're staying at.

The moment I stepped into the hotel, I knew this is the best choice I've made. The lobby has good air-conditioned (not all hotels in Hanoi has good aircon in the lobby from my experience) and the hotel feel so clean n fresh. The staffs - Jenny and Mia, both were very helpful and patient. Especially Jenny, she even assisted to make arrangement to transfer our luggages from our previous nearby hotel and helped us search for another similar hotel and rates when we wanted to extend but there were no vacancy, and she can be contacted easily whenever we need help in recommendations. We felt so pampered and well taken care of. The room and bathroom is also spotless and feel so clean too when you stepped in there. Not even a dust at all, unbelievable! This is the most hygienic hotel room in Hanoi, especially during covid times like this, make us feel so safe staying here. I will definitely recommend anyone who is looking for a spotless, good location and excellent service staffs hotel in the old quarter or near the lake to book La Sinfonía Majesty, you surely won't go wrong with this.

Nothing

The hotel arranged an airport pick up which I recommend. This was seamless. On arrival the staff were so welcoming. Jenny at reception went out of her way to provide guidance and advice which was very helpful and most appreciated. Throughout my stay the staff were excellent. The location is fantastic. A short walk to the lake, and in the heart of the Old Quarter with all it has to offer. The room was lovely. Super comfortable bed and exceptionally clean. House keeping were very prompt at addressing any request. The breakfast was high in quality and the breakfast floor has great views over Hanoi rooftops and the lake.

If it had a gym.

We read the Booking.com reviews for this hotel and booked accordingly. We were not disappointed, this is a great place to stay. We stayed in a Sinfonia Suite, the bed is enormous and super comfy, the rain shower is a deluge, the beer in the mini bar is cold, the room is spotless, and breakfast is great, but above all it is the staff who deserve the top mention. They were all wonderful, they cannot do enough to make your stay perfect, a big thank to all who looked after us. Worth noting the restaurant is currently closed, ramping back up after covid years, but the sister hotel about 1 minute walk away has a lovely view over the lake, is in the top 10 Vietnamese restaurants in Hanoi on trip advisor....and we got a discount for staying at the Majesty, really good food! (They also deliver the room service, which was quick and hot). 10/10. Stay here.

Very minor moan - paying for coffee capsules for the nespresso in the room.

-welcome drinks -amazing and friendly staff -beautiful modern style of the hotel -perfect view from the 7th floor during breakfast which was very nice -super clean -highly recommend the Spa, even if it is slightly more expensive than in the street we had the best massage ever there -we spend a night in a different hotel in Hanoi with the same Category which was slightly cheaper - La Sinfonia was much much better! Highly recommend to stay there!

nothing to mention

extraordinary location and super attentive staff members. absolutely with the price, you’re in the middle off the buzzing old town right next to the lake and in the middle of the action as soon as you step out of the door. but super quiet room and a very comfortable bed.

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the staffs are all very friendly and attentive especially the ladies at Reception. Rooms and restaurant are clean and comfortable except the breakfast cooks are not well trained so as the waiting staffs are very friendly but not so well trained.

only worst thing is the hotel wifi very ineffective.

Very good experience during staying for 4 days-night, very friendly hotel staff. Rooftop cafe are one of the best view in Hanoi. Refer to attached picture while I had my breakfast. Since me & my colleague are Muslim, they served us with seafood fried rice/noodle during breakfast as complimentary. Nearby Hoan Kiem Lake, easy for jogging during the early morning. Surrounded with many souvenir shops & restaurants. And we received nice souvenir during check-out. I just recommended this hotel to my colleague (their next business trip on Oct/2023).

Provide more halal food variety during breakfast.

excellent location in old quarter with an amazing staff! great breakfast and excellent rooms and facilities. they had excellent recommendations which were very sincere and not some tie up like some other places we were at - made our stay in Hanoi so good.

what is there not to like?

A fabulous experience. Everything from the interior details to the service were exceptional. We booked a terrace room which was spacious to accommodate 3. Excellent location - can walk to everything. Great breakfast and amazing rooftop bar. All staff were so attentive, but the best part of our stay was due to Aubrey. She went above and beyond her duties - personally accompanying us to recommend locations, assisting with communication and hunting out bargains! She remained basically on-call if we had any issues. We were blessed to have her sincere advice and ongoing knowledge of Vietnam. She is truly one of a kind and the epitome of excellent hospitality. Highly recommend this place. 10/10

Was superb. No complaints.