I really like the location, the design, the atmosphere of the hotel. Staffs are very accommodating and friendly. I would highly recommend this place.

They overbooked the Junior suite so we got moved to Delux suite on our first night which made the first impression not so good but the staff gave us a discount on the first night. Overall, I understand the situation and still enjoyed my stay.

La Passion is a very well-located property with spacious rooms that are very well-equipped! Staff at the hotel are young and very friendly! We would like to give a special shout-out to Daisy who was absolutely fantastic throughout our stay! She guided us to make the most of our stay in Hanoi and was always ready to help. Also at reception, Joseph and Thao were so lovely, always smiling and sharing a happy vibe. Breakfast consisted of a very decent spread of both traditional and continental items, and the staff in the restaurant were attentive and tried to assist with any requests.

The first night we were put up in their sister hotel which we didn’t realise existed, it’s the “apartments” side of La Passion. That property is a few minutes walk away from the main hotel, which meant dragging all of our luggage along the busy streets in the Old Quarter to the apartments, though we got some help from staff. We felt the rooms there were more compact, not as nice, and the shower was one of the worst we’ve had. We didn’t feel as accommodated at this place, it has different staff members and the main reception is quite small. It also meant walking back to the main hotel for breakfast the next morning, which isn’t ideal when you have early tours booked! Luckily we were able to shift to the main hotel for our last 2 nights, so that changed everything in a very positive way :)

the hotel was central to the lake and very easy to access, its a new hotel

dont get con with the cheaper sister hotel, according to the staff where there is studio in the room it is at the cheaper sister hotel and dont get conned for booking a room at the hotel but being advised the hotel is around the corner Booking.com needs to clarify this issue ASAP

A very nicely designed and new hotel right in Hanoi's old town. The design is a 1920's Great Gatsby style that is really well executed throughout the hotel. A very big gem is the rooftop bar and restaurant in the same design with a good view over Hanoi. The lake, supermarkets, and restaurants are just a few minutes by foot (<5). Rooms are well equipped with a mini bar at good prices. Shower is good too with acceptable water pressure. Comfy bed. Rooms look larger on the pictures, but are fairly sized for this price range ans Hanoi. Reception staff was really helpful and attentive with always a very big smile.

The service provided by portiers, restaurant staff, and cleaning staff was very random. Everyone was really nice, but they were uncoordinated and lack consistency. Cleaning appeared at random times in the afternoon when we just got back from a long walk. Breakfast was almost empty at 9am and then refilled 5min before closing. Often, we were asked 4 times what we wanted to order, although we ordered at the first time being asked - and then orders went missing. Portiers would randomly hold up doors or first open a door when you already did as they were surfing on their phones before. Management was really interested in getting to know these issues and is eager to improve. Still an overall very good stay with a strong hard product and room for improvement in service.

Bed very comfortable, breakfast good selection. Staff on desk exceptional. All of them always smiling and ready to help.

Nothing to dislike.

- Perfect location. There are many good restaurants and cafe nearby in a walking distance. - The staff were nice and friendly. - The room is well decorated and has enough space for two people.

- What I don't like is one of the staff texted me on WhatsApp before my stay trying to sell me the trip to Ha Long Bay. It feels very pushy and aggressive sale tactics in my perspective. - Was overcharged by the hotel. I know that these things happened but still kinda annoyed and disappointed because I booked the rooms via booking.com and you should have had all my booking information on the system already. However, I did notice that I was overcharged 2 days later and asked one of the staff to clarify the charges and I get the money back. - There was a 3% fee for using a credit card. I actually don't have problem with that but this should have been stated on booking.com because if I knew I would pay everything in cash to avoid the transaction fees.

Location!

No in room dining, the roof top bar was not operational.

My stay was great. An exceptionally friendly and helpful staff, even with my insanely early checkout (I left at 5 am). Their cleaning staff is dedicated, the breakfast is large and varied. The location could NOT be more central - you're in the heart of the city, you're within walking distance of every major Old Quarter landmark and restaurant. I booked a day trip to Ha Long Bay with the help of Linh, and that was wonderfully organised too. Really appreciated her help. My favourite bit: Great bathroom. People who care about a good bathroom: this is a great hotel for you. I live and die by the access I have to a clean, well-functioning one, and La Passion provided one. Bonus: very nice decor!

As soon as we arrived, were welcomed by the extremely kind and helpful staff. From the bellman to the breakfast area there were always kind and helpful. Excellent location inside the old town, a short walk away from the lake. The rooms are very clean and comfortable. The interior design is also great. Breakfast is also very nice, on the 8th floor (with a view) with a varied choice. We used the laundry service and they went out of their way to wash our Merino wool clothes at a low temperature and air dry them. (they even proposed to handwash all our clothes!) We enjoyed our stay so much we prolonged it by two nights and were kindly upgraded to a bigger room. Thanks to Daisy as wel as all the other staff at the recetion whose name we didn’t get and thanks also to the bellmen who were always so kind and friendly. The latter looked after our bikes outside the hotel and helped us prepare them for our departure in the morning.

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I really enjoyed my stay at La Passion hotel. I love everything, the room was so lovely decorated and homey, with complete facility. The location was also centre, near to a lot of cafes and restos and the lake. The breakfast option was also plenty and fulfilling. What I like the most is the staff. They are the best! They can give you some local recommendation place to eat and visit. Big thanks to Anna, she was superb, so helpful and nice and friendly. When I checked in, it was already late night and there was a bit of problem with my booking, but Anna helped me and I much appreciated her solution focus attitude. She knew I was already so tired and assured that everything was fine. For me, she really did an extra mile in providing excellent service. Daisy and Dillan were also super nice and helpful. The staff in the dining area were also great. I think the best asset of this hotel is their amazing staff. I highly recommend this hotel and I would def return back here if I happen to be in Hanoi again.

Nothing. Well, just a minor thing, my room was clean but on the first day I spotted a dirt in a white sparkling clean toilet, not a really nice but it is something that definitely can be improved. Beside that, there was no problem for the rest of my stay, it was clean and spotless. Thank you!