The best part of this hotel is the location. Attractions are nearby. Night Market, beer st is 2 minutes walk. Place is really happening but you won't get any loud noise/disturbance inside the room. Rooms are clean.Staff is really helpful, specially Bella. She went extra mile to provide us with information regardingthe city, arranging our cab and what not.

The staff is very friendly and helpful, they held our baggage while we did a 1 night trip to ha long bay and they are helpful with booking an airport taxi cheaper than grab app. The location is great, in the middle of the old quarter, 5 minute walk from a central lake and easy access from the airport. The rooms are nice for a short stay, one was very big and the other had nice beds, and it is clean and not noisy, which we read is a problem in other hotels.

The rooms could be improved, one had a bathroom door hard to move, and the other had a slightly broken shower head, the water was fine but it wouldn't stay in place in the wall. They are still good value for the money anyways.

1. Location Walking distance to all tourist spot (lake, Walking St., Train St.) 2. Staff Accommodated our super early check-in and communicated with our cruise limo pick-up for us 3. No fuss Modest signage and regular entrance door. No flashy neon signs. 4. Free water + refills There's 2 small bottles of water in the room and unlimited refills from the restaurant

1. No window in the room 2. Small rooms 3. Small shower cubicle, bathroom

We stayed just one night but I absolutely had to let everyone know how good it went. We just booked a double room but my mum and sister had to leave their luggages and wait for their plane which it would have been at 1 am. We had been welcomed by Bella an extremely nice lady which helped us so much and I can’t thank more. she let my mum and sister leave their stuff and also organised a taxi for them. She offered us a 3 days tour in Sapa ( our next destination) she organised a night bus for both us and two other friends which were not staying at the hotel. She is just the sweetest and her english is great we will absolutely go back to this hotel when we get back to Hanoi! the room was nice and clean all we needed for just one night! Thank you so much team!

everything was great!

This is an older hotel with basic reception area, but well renovated rooms. My room was towards the rear and extremely quiet. The city view window required plenty of imagination to see the city!

It would be nice to reinstate breakfasts, even self-serve. The coffee shop opposite was OK but only opens at 8 am. The Boutique Hotel offered to provide buffet breakfast for 150k, but the 7 am start was still too late for me. The Circle K shop has almost nothing suitable for breakfast, leaving just bread rolls from the corner cafe.

the best parts about the property is location and staff. Staff are wonderful people who make you feel welcome, comfortable and are happy to give recommendations. location is great as it is close to everything and there is a cafe across the road and lots of other food nearby also. great price for what you get! Definitely recommend for any travellers who want to keep their accomodation on the cheaper side but still comfortable and clean!

The location was absolutely PERFECT and so central for the evening when we wanted bars and restaurants. Everything was clean and rooms were nice. The owner Bella was so helpful in helping us organise a trip round Ha long Bay and sat with us as we sorted through different options. The next day we had an early bus journey to get the boat and we didn’t have time for breakfast, so Bella ran out and bought us both Ban Mi’s and a bottle of water which was so thoughtful and generous!! Would definitely recommend!!

Was really impressed by David, the hotel manager and his family. This is a family run hotel. David was amazingly helpful with our queries and helped in all manner that he could, to put us at ease with the sightseeing tours and onward transfers. Great location in the middle of the old town, with all the goings on of the near by busy and active shops and restaurants at your doorstep. Thanks David for all your help.

clean and comfortable, everything needed is included Good place (stores and cafes are near, as well as the banks and everything else, also a lake with good view)

the only window in room was looking at some pit just near the the conditioner, so it was always very noisy also the internet was good but always dropping, so you have to connect it many times per day

Staff was very friendly and accommodating. I actually returned here multiple times in my stay due to transiting in/out of Hanoi! Very close to all the happenings in the old quarter as well. water was hot and showers were nice. great value for money

the second room I stayed in the bed was hard compared with the first room, but I think bed hardness standards are different between Asia and the west :)